Charleston Eye
217 Calhoun St Unit 1,
Charleston, SC

First time patient and lifetime now! Had a fantastic experience with the team from the reception to the follow through. I had no less than four internal service people helping me through my visit. Very good personal service re. I forgot my insurance card and the young woman at the front desk did her due diligence and found my insurance information to smooth over the intake. Also, had a great experience with the young med student who competently took through the initial screenings. Then of course Dr Smouse reconfirmed all the medical findings and we discussed my comprehensive treatment. Finally, I was helped to find appropriate frames and close out the appointment with success! 10 out of 10 stars!

My family and I have been working with this office for many years. They had a nice and friendly staff and made sure you're in a comfortable situation at all steps. But sadly, everything is changed! To begin with, their new location and parking spots are extremely inconvenient. Erica at the front desk is one of the least pleasant people I have ever had to talk to in person. She is rude, hangs up on you, and can't seem to ever even force a smile. She makes it clear that the whole experience is not going to go well. A “student” which I did not know she is a “student” called me to follow her for the eye exams. She never mentioned she is a student, I thought she is the doctor assistant and like before she is going to ask basic questions and do basic eye exams, and then Dr. Smouse comes and check my eyes. However, she finished all the eye exams by herself, and Doctor did not show up. However, because she, the “Student”, diagnosed an additional exam with extra charges needs to be done, she said she will ask doctor if he wants to do that. After I refused to do that, Dr. Smouse showed up and immediately after entering the room rudely said “What is going on”!!!. When he found out I am unhappy about the eye exam procedure with a student he said nothing and behaved like ‘that’s what it is..’!! I left the office and did not do additional exam. Surprisingly, they charged me for a normal annual exam fee even though Dr. Smouse never checked or tested my eyes.

The staff are incredibly friendly and professional--putting you immediately at ease. The exam was very thorough and efficient. Could not be more pleased to their patient knowing that my eyes are being so well cared for.