Charlotte Eye Ear Nose & Throat Associates, P.A.- Matthews
724 Aubrey Bell Drive,
Matthews, NC

Terrible!!! My daughter was scheduled for a procedure before Thanksgiving which required a one week recovery. We cancelled trips & get-togethers, stocked up on supplies & cancelled our Thanksgiving celebrations to prepare. Unfortunately, the staff decided to remove my daughter from the surgery schedule to take half the day off before the holidays and NO ONE contacted me to let me know or reschedule the procedure. I had to call the office 5 TIMES and spoke with 7 different people before they finally admitted to removing her from the schedule. Safe to say, I wasn’t comfortable rescheduling after that. I prefer my doctors office’s to be a little more organized…

The reason for two stars is Dr. Silver is an AMAZING doctor, and will continue to recommend him to anyone looking for a otolaryngologist. Dr. Silver deserves 7 out of 5 starts. The front desk however, lack professionalism, indifferent to the patient’s requests and lack the ability to communicate— for example, I have called 4 times and leaving messages requesting to change a referral for my mother’s PET scan in order to start her cancer treatment. Nothingggg!! No call back. No email. No text message. NOTHING. Not even an eff you! I have called several times within business hours but NO ONE answers, and it’s evident they don’t care that it’s holding up my mother’s cancer treatment.

The people there are really nice. I get weekly allergy shots, and all the technicians are awesome they always find a way to make the shots not hurt. They are overall just great workers who seem like they love thier job.