Charlotte Eye Ear Nose & Throat Associates, P.A.- SouthPark
6035 Fairview Rd,
Charlotte, NC

Shame on you, shame on you shame on you. This medical system is sucks. They are robbing us for 0 of service. I drove for 2 hours for my 9.15am appointment- they put me to wait in the wrong waiting room and nobody called me for 1 hour. A asked 10 times what’s going on, then finally they figured I’m on totally wrong floor. Answer: “sorry you can reschedule”. Awful service, awful costumers respect, awful attitude but they like our money.

This definitely is the worst doctor's office ever! I was told this was the only CEENTA location that specialized in dry eyes and I was needing a new prescription due to a dry eye flare up. I saw Dr. Miles and was in the office for 15 mins to be told something I already knew, then the doctor suggested putting me on an eye drop that I would have to use forever and I wouldn't see any relief until 3 months. My 1st thought was she's definitely not the doctor for me. Who places someone on an eye drop forever with perfect vision and hasn't had a flare up in over 8 years. Informed her of why the flare up has been so bad, no empathy then after she hears I'm not open to being on something long term she suggests the other options. Listening to your patient and their concerns is what makes a great doctor not just prescribing medicine. The eye drops were prescribed last Monday and I have yet to been able to pick them up from the pharmacy. I informed the nurse after my insurance denied the script that they only pay for the brand name, the nurse sent in generic again in another suspension. My insurance needed an authorization form, 3 days later I receive a voice message saying the form was sent. I reached out to my pharmacy and they informed me no authorization form was sent in Friday. It's been a whole week and still no prescription after several messages sent over. The issue I had with my dry eyes is still not resolved. Just a waste of time and energy with this office!

Great doctors but absolutely horrible business practices and corporation. They wrongly booked our appointment and charged new patient fees for both including the incorrect doctor. When I called asking the additional charge to be removed from my bill, they spent months “processing” my claim before telling me my primary care doctor requested the incorrect doctor so they couldn’t do anything. I then went to my primary care doctor and they provided me the notes they wrote that didn’t specify any doctor proving that CEENTA lied to my face. They then still refused to refund me. I have never in my life seen a business jump through so many hoops to protect their incompetent employees and refuse to refund $90 that they basically stole from me. Please avoid if possible, I know I won’t be spending another cent here.