Cherry Creek Optical of Colorado
4999 E Kentucky Ave STE 100,
Denver, CO

I went to Cherry Creek Optical expecting to pay higher prices for exemplary service and quality glasses and lenses. I spent almost $900.00 for my new glasses and requested a purple tint, not sunglasses, but noticeably purple for indoor use. They ordered and it took over 2 weeks for them to come in. They were so dark plum, I thought they’d made sunglasses. I had to send them back to the lab after explaining AGAIN I wanted my eyes to be seen through the lenses, and that they are for indoors and computer use. I waited another few weeks for the lab to do them. When I picked them up, they were so faint purple I literally could not see the tint. I asked for my money back since it had been well over a month I had waited, and they still weren’t right. I was told I could not get a refund, and the lab would only make them 1 more time. I waited for a total of 6 weeks. The last pair I was forced to take home since no refund would be provided and they still weren’t dark enough. Now I have a $900 pair of glasses I don’t want and no recourse but small claims court. This place IS NOT worth the high prices. I would have probably gotten a better pair at Walmart or Target. FURIOUS.

Terrible service. Such a weird feeling in there as well. Terrible communication. They fixed my glasses I got from there and then they broke again, not even owning them for a day. Told me I would not be refunded and that my face was the problem. If it was my face, why sell me the glasses in the first place? Uneducated staff.

I want to say thank you to the team at Cherry Creek Optical. The staff, Rae Cuthbertson, Certified Optician, and Shawn Angier, Manager & Optician, are warm, welcoming and HIGHLY KNOWLEDGEABLE in fitting any kind of eyewear. I was having difficulty with a pair of prescription glasses they had made for me (an unusual problem) which they successfully identified, corrected and did not charge me for a replacement pair even though the warranty had expired. Who does that??? No hesitation in recommending these wonderful professionals, particularly Rae Cuthbertson. I wouldn't go anywhere else --and I have tried a few of the big chain eyeglass stores--and without a doubt, the quality of their products and their outstanding service is above and beyond. Thanks again-- Christine S. Denver CO