Children’s Eye Institute
Upland, CA

The supervisor Cassandra is VERY unprofessional, and rude. She hung up the phone on me, and marked me as a no show, because, I told her I would be a few minutes late (three minutes). She offered me another appointment to which I told her I wanted to keep my original appointment time, and when she kept arguing with me, (wasting time) I asked for the alternative appointment time she offered before, and she told me she would need a 24h hour notice to change that appointment. I then asked if I can make it to my original time since I was already on the way. her response was “ you will still have to find parking, and fill out papers, so you won’t make it on time, so I’m just going to mark you as a no show” and hung up on me. She definitely needs to find a job that she would be happy to work for, instead of being extremely rude to patients who need to be seen.

Drs 5 stars, staff -1 called left message with Rep it never was documented in my child's chart. Front desk very rude no customer service skills . Not friendly. Wait time is unreasonable for a grandmother bringing her grand children to appointment by a Uber and there's no chairs allowed in office or courtesy chairs outside the building this .would be nice . everyone doesn't have a car to sit in while waiting.. Chairs are needed for long wait time. Improvement is much needed.wishing you the best.

One star if I could give negative stars I would. They do not answer the phone. They have one person who never works in the billing department.( I guess she wont be back to work for another month and no one knew her name) My daughters appointment was on 8/17 I received a statement on 8/21 and again on 9/21 saying two different price amounts and also saying my balance is 90 days past due and will be sent to a collection agency. I'm not great at math but know that the appointment was not 90 days ago. If you can avoid this place I would.