Children’s Eye Institute
1246 E Arrow Hwy # A,
Upland, CA

Drs 5 stars, staff -1 called left message with Rep it never was documented in my child's chart. Front desk very rude no customer service skills . Not friendly. Wait time is unreasonable for a grandmother bringing her grand children to appointment by a Uber and there's no chairs allowed in office or courtesy chairs outside the building this .would be nice . everyone doesn't have a car to sit in while waiting.. Chairs are needed for long wait time. Improvement is much needed.wishing you the best.

The supervisor Cassandra is VERY unprofessional, and rude. She hung up the phone on me, and marked me as a no show, because, I told her I would be a few minutes late (three minutes). She offered me another appointment to which I told her I wanted to keep my original appointment time, and when she kept arguing with me, (wasting time) I asked for the alternative appointment time she offered before, and she told me she would need a 24h hour notice to change that appointment. I then asked if I can make it to my original time since I was already on the way. her response was “ you will still have to find parking, and fill out papers, so you won’t make it on time, so I’m just going to mark you as a no show” and hung up on me. She definitely needs to find a job that she would be happy to work for, instead of being extremely rude to patients who need to be seen.

One star if I could give negative stars I would. They do not answer the phone. They have one person who never works in the billing department.( I guess she wont be back to work for another month and no one knew her name) My daughters appointment was on 8/17 I received a statement on 8/21 and again on 9/21 saying two different price amounts and also saying my balance is 90 days past due and will be sent to a collection agency. I'm not great at math but know that the appointment was not 90 days ago. If you can avoid this place I would.