Children's Eye Center of South Texas
,
San Antonio, TX

The front office staff is rude and selfish. THEY TOLD ME AND MY SON THAT THEY ARE SHORT STAFF, SO THEY CAN'T SEE MY APPOINTMENT. We were on time, and their's are no due fees or any issues. We are their regular customers, and all our 3 kids are going their. If they are short staff they can call me and let me know. Or they can send a text that the appointment is canceled because of short staff. We call in for job , didn't sent kids to school and driving from other side of the city to stone oak and while we are at the front office,the lady is telling their is short staff so appointment canceled. We do not have any other option, because the doctor is good. The doctor and nursing staff are good and well-mannered and resourceful, and that's why we are going there for our kids' needs and wants. But unfortunately we can't accept this kind of behavior from front office staff.

Took my 18 month old for a wandering eye and it was as good as the eye Dr can be with an 18 month old 😆 The front desk aren't the most friendly or happy people, but they get their job done quickly. We waited for about half an hour before doing the dilation and then another 45 minutes after that to see the Dr. We spent longer than I would like there with a toddler but I understand. The waiting room is a good size and the bathrooms are large enough to fit the stroller comfortably. There are a few TVs scattered and a large fish tank, brought some snacks and was able to keep my son somewhat patient. Dr. Cooley was so patient, my son did not make it easy for her but she got it done and did her best to make him feel comfortable the entire time. I greatly appreciate her patience, as well as the woman working with her (so sorry I forgot your name but you were great too!) They gave us a handout with info about treatment (patching) and a few sample patches which were helpful. We will be back in a couple months!

We love Dr. Cooler and her team! My 2.5 year old daughter has been in to see Dr. Cooley a couple times. She and her staff are warm and professional. There are patient and kind with my daughter…which means alot coming from a mother of toddlers. Dr. Cooley’s knowledge and expertise made me feel very comfortable and I appreciated the way she (and her staff) took the time to talk with my daughter (as opposed to only talking to me). I would absolutely recommended Dr. Cooler and this practice.