Children's Health Ophthalmology (Eye) - Dallas
2350 N Stemmons Fwy f6500,
Dallas, TX

We have been coming here for almost two years and haven't had real issues other than appointments being hardly available; no flexibility with appts and long wait times in office. But this is ridiculous... We recently had my daughters eye surgery and upon our recheck appt our nurse, Crystal was so rude and made me feel bad/stupid for some of my post op questions. They failed to send in my daughters refill prescription to her pharmacy; she even admitted that on the phone (which okay; I have to give credit when someone owns up to their mistakes) but I'll add they still never sent it so now we hope for the best until tomorrow morning. When I asked how missing a day may effect my daughter, her answer was "it's not like you've been giving them anyways." I'm sorry but regardless of the reason I need more, do not talk to a parent like that!! Crystal is so rude and I feel bad for her coworkers dealing with her daily, along with all the unfortunate patients and parents going further!!

The experience was good. But I’m most certain they don’t sanitize anything. My daughter had an appointment on Tuesday and Wednesday we realized she was getting eye boogers and reddish eyes. We thought it was just allergies. But nope, comes Thursday & she gets worse so we take her to the Urgent care for kids. She comes back with having severe pink eye on BOTH eyes. Bc they didn’t sanitize the equipment. They just passed it around without anyone sanitizing and putting it on her eyes. I’m very upset & sad my 4 year old has to go through this.

The office is so unsanitary. They called multiple patients back to the same room and never cleaned it. It was just a revolving door of patients in and out. They called my daughter back with someone still in the room. I waited outside the door while they wrapped up. They then led me in straight away without cleaning. There was 30 people alone in the waiting room the time I was there. A few days later my whole family tested positive for Covid-19 (I know we could have got any where). However, any doctors office no matter the kind should be taking proper sanitary steps. Pink eye can easily be spread. The doctors and nurses were great but the lack of sanitizing was disgusting enough to not return.