Cincinnati Eye Institute
563 Wessel Dr,
Fairfield, OH

Excellent Doctors and Technicians - Their Scheduling Policies are miserable. Expect 3 Hours for every appointment! Plan to wait 25 minutes before being called to see the first technician. Two or three subsequent waits of 40+ minutes before seeing other technicians, and hopefully a doctor. They do good work - No dispute there. But they MUST address their scheduling policies.

Went there out of an emergency. They have been very informative and thorough

I recommend finding another practice that has a more considerate and efficient process. I was there 2.75 hours and eventually gave up and left without seeing the doctor. I spent maybe 20 minutes with the woman who took my history, checked vision, and put in drops, and a few minutes with the "refractory consultant" but the rest of it was wasted time, just sitting, waiting. Other patients commented on how long it was taking and how frustrating it was. There's just no excuse for wasting so many people's time like that.

I am typing this review specifically for Casey Lozier. I've been dealing with an eye issue for years and several doctors did not / could not diagnosis it. Casey Lozier, before he even sat down, looked at my eye and immediately told me what the issue was and he was right. I was also very impressed that he is the ONLY medical professional who extended his hand for a handshake. I've been seeing doctors as an adult for over 30 years now and he's literally the only medical professional to do that. That's something I won't forget.

The wait time here is unacceptable. It feels like the schedule is packed with far more “appointments” than the staff can realistically handle, and patients end up paying the price by sitting for an unreasonable amount of time. If you’re going to book that many people, you need the staffing and workflow to match—otherwise it comes across as prioritizing volume over patient experience. I’d strongly recommend y'all scale appointments to your capacity and focus on delivering timely, respectful care rather than the greed-fest y'all got going. The doctor's response to long wait time was that it was an 'elective' procedure and we elected to sit there and wait for hours, goes to show how much they really care about their patients.

They are terrible! They don’t return calls even when I’m having a major problem with one of my eyes. Go somewhere else. Terrible

Dr Chaudry was amazing and very kind, the staff assisting him was as well. My issue is the fact that when I checked out with the front desk lady I was told that there was no balance due, nothing owed on my part and today 12/31/22 I get an invoice in the mail telling me i have to pay them $147 with a due date of 12/31/22. I was told i had nothing due, so I will not be paying until I can speak to someone and with the holiday tomorrow this will already be due. This invoice was dated 12/16/22 but was not post dated til 12/23. take holidays into consideration when sending bills in the future and be honest with your patients about if they have a balance or not this could have been resolved same day I was in the office. I'll never go to another Cincinnati Eye location again, they sent me around to several of their offices, all of which were covered full by my insurance. Update: apparently front desk shouldn't be telling people they owe nothing since insurance hasn't gotten the bill yet. I went to pay this. Leaving at one star, I got it paid after jumping through several loops and wasting a good hour of my life

Doctor and staff are always polite and friendly. I need to get shots in my eyes to control bleeding. They do keep it almost pain free. They are very helpful, they make me feel hopeful each time I leave. No dreading the next appt.. I trust that they know what they are doing. I am puting my eye sight in thier hands after all.

The wait time is awful. It seems as if they cram all they're appointments in the morning for one doctor. I spotless recommend making your appointment in the afternoon. My geriatric client and I have been waiting for over 2 hours. It was finally time to see the Doctor.They called her name and before I could respond they called someone right after her making us have to wait even longer. I would not recommend this place at all.

💺 SERVICE 💺 ☐ Negligent ☐ Inadequate ☐ Acceptable ☐ Exceptional ☑ Excellent 🙋 CUSTOMER SERVICE 🙋 ☐ Rude ☐ Dismissive ☐ Indifferent ☑ Considerate ☐ Courteous 📅 ORGANIZATION 📅 ☐ Disorganized ☐ Inconsistent ☐ Standard ☑ Efficient ☐ Organized 🤲 HYGIENE 🤲 ☐ Filthy ☐ Dirty ☐ Clean ☐ Sanitary ☑ Immaculate ♿ ACCESSIBILITY ♿ ☐ Impossible ☐ Difficult ☐ Challenging ☐ Convenient ☑ Welcoming 💲 VALUE 💲 ☐ Money-milking ☐ Expensive ☐ Fair ☑ Economical ☐ Bargain Date visited: 03/12/2024 I have heard of this place from a coworker who claimed he had visited it frequently. With no reason to doubt him, I scheduled an appointment for a vision check-up and prescription for eyeglasses. I specifically picked the 8:00 am timeslot to avoid the crowd, but it seemed luck was not on my side that day. In the waiting room, there were already 10+ people ranging from young to elderly, singles to couples either seated or chatting with receptionists. I exchanged some words with a female staff and was directed to a seat. Thanks to my pre-register, the check-in process was quick; I would recommend this to everyone. The waiting area was clean and freshly scented; there were restrooms and shelves filled with magazines to cure boredom. I waited for some 30 minutes before another staff, probably a tech, called me in for the glass prescription tests. She also filled out some paperwork and applied eye-dilating drops. Then, I was led to a shaded waiting area just behind the reception counters, where I waited for my eyes to dilate. I didn't have to wait for long before an assistant escorted me to an examination room where I finally met Dr. Tara Cayton. Dr. Cayton inspected my eyes with some advanced diagnostic equipment and provided useful advices regarding my condition. She was amicable and knowledgeable; it was such a pleasure meeting with her. The assistant was also helpful even though she remained mostly silent. The check-out process was swift; I received my prescription and a receipt. The check-up was free thanks to my insurance, but the prescription cost a reasonable fixed amount. The whole visit lasted about an hour and a half. Overall, I am pleased with my experience at Cincinnati Eye Institute Fairfield and definitely would visit again in the future.

The eye technician and Dr. Gullette were great and I am very satisfied with them. However, the office staff are rude and unorganized.

In October of 2022 I had a first time appointment scheduled with Dr Chandhry. I waited in the waiting area for 70 minutes. I had to leave due to other obligations. I'm sure once I was called back to a room it would have been another 15 minute wait at least (per the norm at any dr. Office talking with a nurse); then another 15 min (at least) for my consult with an actual Dr. When i approached the front desk to inform them that I had been there for 70 minutes waiting and needed to leave, the front desk assistant was kind, slightly chuckled, and stated "yea you need to plan a day to come here". She wasnt trying to be rude, but she was serious in that statement. After seeing other reviews regarding this same complaint I thought Iwould post my experience in hopes that the practice would reconsider the time they expect patience to wait. The current practice policy on wait time seems disrespectful in my opinion toward clients (especially working parents who barely have time as it is.

I received a text from CACI collections working on behalf of CEI to collect on a $30.60 bill from around 2 years ago, which I never received a bill for. I contacted billing (a contracted third party) and explained I never received a bill. We went back and forth for a bit and of course he didn't believe me. I then spoke to a women in scheduling who informed me that they have had several complaints concerning the billing company they use. She was helpful in escalating my call and spoke to someone else who after a moment explained that they had my wrong address due to a clerical error on their part. Then proceeded to explain what "I" would need to do to take care of collections and get it off my credit after I paid the $30.60. Collections billed me via text and CEI has my email as well and now I have to do the work to clean up my credit. Thanks a lot.

Dr. Chaudhry helped me to understand my condition and all treatment options. Dr. C took time with me, had a sense of humor, and made me feel that I was important. Invaluable.

Unprofessional, unethical behavior when they overbook appointment and make you wait for hours. My appointment was at 3:15 and had to leave at 4:40 without seeing a doctor. Read the review they have been doing that for years . So to the receptionist that check me in , no need to lie and make excuses.

The staff of this location in Fairfield are TOP NOTCH!! Every person we interacted with was kind, professional, understanding and helpful. My mom was transported from a nursing home and is wheelchair confined. She was extremely late to the appointment due to transport driver being late to pick her up. They still worked her in and treated her kindly and professionally without rushing her through the process. Several staff and the Doctor were there past closing time too! Then, the transport driver refused to take her home and left my mom stranded. A few of the staff members stayed and called the transport company on our behalf. I cannot express enough our appreciation for all those who interacted with my mom and stayed to fight to get her home. Thank you from the bottom of my heart!

I recently had an appointment with Dr. O'Neill for laser treatment of my right eye. He was professional and kind. Everyone in his office were also professional and kind. The office setting was clean.

The doctors are good, but I don’t appreciate having to wait 45-60 minutes every time I have an appointment. They over schedule their appointments, which shows they don’t value their patients time.

The staff of this location in Fairfield are TOP NOTCH!! Every person we interacted with was kind, professional, understanding and helpful. My mom was transported from a nursing home and is wheelchair confined. She was extremely late to the appointment due to transport driver being late to pick her up. They still worked her in and treated her kindly and professionally without rushing her through the process. Several staff and the Doctor were there past closing time too! Then, the transport driver refused to take her home and left my mom stranded. A few of the staff members stayed and called the transport company on our behalf. I cannot express enough our appreciation for all those who interacted with my mom and stayed to fight to get her home. Thank you from the bottom of my heart!

This particular eye care place aka Apex Eye Care is great!!! I usually go to the Montgomery location, but recently I had to go to the Fairfield one. All locations I'm sure as pleasant . From the service and care you receive to the interiors of the buildings.

Love this place very clean and nice but their policy with no one allowed in but patient needs to be adjusted for all patients that has no one to watch their loved one who can’t be left alone but had to set in car and didn’t understand why …

Dr. Chaudhry is great, I get injections for wet macular degeneration and he makes it as quick and painless as possible. He's thorough and explains everything. The staff is pleasant and efficient.

Dr. Gullett and his staff in Fairfield are amazing! After the examination, he will take time to explain what he finds and answer your questions. When reading about his educational background, accolades, and personal interests, you will know he's one of the top Ophthalmologists in the Greater Cincinnati area.

Clean facility. Easy parking. Friendly, efficient, and professional staff. Logical flow to the whole encounter from start to finish. I saw Dr. O’Neill, and he was efficient and thorough in his examination. I would recommend this practice without reservation.

Today was my second visit to Apex. I had seen Dr. Gullet several years ago and had great treatment. However, I called to make an appointment because my vision has gotten worse over quickly. The receptionist was rude on the phone, but I let it go because people have bad days. But when I went for the appointment I was left in the front lobby over an hour. They were taking back people who came in long after I came in. Finally I made it to the back and then I was left in that lobby for nearly another hour. I couldn't wait any longer because I had other appointments. But over 2 hours and didn't see the doctor. Never going back.

I seen Dr. Gullett and he was absolutely wonderful. I’m having issues with both eyes watering so he put these strips by my eyes to determine whether or not I was producing enough quality tears, which I am! It’s determined I have dry eyes! So he prescribed me an antibiotic ointment for my eyes and also suggested I use Refresh drops a few times a day and putting a hot compress on eyes twice a day for about 5 minutes each. I go back in a few weeks to see how it’s all working and Bryana who checked me in was such a sweetheart! Everyone I came in contact with was super nice! I definitely found my eye place!

Made us pay for a surgery that wasn't needed at the time. Instead of refunding the money they said they would put it as a credit for the next surgery. When it came time for the next appointment they refused to do the surgery unless we paid more. They charge you full price then even after they get paid by insurance refuse to return the credit.

All of my medical care regarding my eyes is handled through Apex Eye. I have confidence in the expertise that I have received through my care and eye surgeries. Thank you Dr. Chaudhry for restoring my eye sight and giving me back my quality of life. I highly recommend Apex Eye for all your eye care needs.

I called the Veterans Hospital because I knew something was wrong with my eye. When I described it the nurse told me to come to the emergency room immediately. When I told her how far away I lived she told me to go to the nearest ER. The ER …

This was the worst experience of my life. The staff had an I don't care about you attitude. They were more concerned about socializing. I felt everything during my surgery. When I got out I was very nauseated and dizzy. My daughter had to assist me the whole time for which I was told I didn't need anyone to be there with me to take me home. Thanks God I had her because I would not have been able to drive home my self. The doctor really didn't have anything to say to me about any type of care, he basically just walked out to see another patient. The staff did not call in my drops. I had to call numerous times to get a hold of someone to call in my drops, the following day. They did not schedule a follow up appointment. This place is a joke. Not professional at all. I don't recommend anyone to go there. I will be going else where for my other eye.

Personally, I have some of the worst eyes in the world since a young age. I have been going to eye doctor after eye doctor my whole life and NONE has been as good as the ones at Apex. Both doctors there have the best knowledge of eyes and care. They will treat you like an old friend and only suggest what you truly need. Also they found stuff in my eyes that I never knew was there. Nothing needed to be done, but it was great to know what was hanging in my eyes. Every visit is amazing, the staff is very friendly, the doctors are on point and super friendly, and the location is perfect! I couldn't suggest anyone else but Apex Eye.