Clarity Optometry - previously Helen Kwong, OD
,
Sacramento, CA

I came in Monday the 19th, to get my glasses tighten. My glasses were fine then a hour later my glasses snapped in the middle between the lenses. My glasses was tightened to tight. I come back to see what they can do . They don’t have this basic style pair in person. So now I have to wait 4 weeks and pay the cover for something they caused. They don’t offer no discount no nothing. Poor customer service. BAD ENOUGH IT COST TO SEE.

I have been a patient of Dr. Helen Kwong for perhaps 15 years or more. I recently met the new Dr. Louie. He was also amazing. They are proficient with reminder calls. Every time I've called during business hours, someone answers. I've never had to chase them down with a bunch of voice mail messages. The entire front desk staff is always professional yet approachable. Kitty is by far my favorite. From the moment I step into the door, someone is already greeting me and offering assistance. The office is a quiet and comfortable environment with a very nice array of frames to choose from. I recommend this office to anyone who appreciates outstanding service and a satisfying dental appointment experience. -J. Simmons

I have been coming to this office for over a decade now and keep returning because of how I am treated however, I visited the doctor's office recently and noticed a change in the front desk experience. The Hispanic lady didn't offer a warm greeting, instead asking how she could help right away like I was an inconvenience for coming in to my appointment. This shift in hospitality was surprising, especially given the office's previous welcoming atmosphere under Dr. Helen's management. It seems there might be adjustments underway since her retirement.