I’m so glad that you reached out for me to complete a survey just now, and what perfect timing. Unfortunately, I dropped off my contact lenses to be cleaned eight days ago. I was told there are only two people who are qualified to clean them since they are gas permeable lenses. That was fine with me. After not hearing anything for a week I called and left a message. I received a call back a day later that the phones were not working correctly, but that they would call me tomorrow, 12/6, and let me know that my contacts were ready to be picked up. At 3:30 12/6, I had still not received a call, so thinking that their phone lines were still Causing problems, I stopped in. When I got to the site, there was an handwritten note on the door that said there was an unexpected emergency, and they had to close at 2 PM. I’m not an unreasonable person, and was happy to leave my contacts there to be cleaned by the next available person available to do so, but now I feel that there is a communication breakdown. In the past, when it has been time for my annual eye exam, I was receiving calls from Clarkson once every couple of days, constantly calling and leaving messages for me to call and schedule my annual exam. Now their phones aren’t working and they are having to close the office unexpectedly. I didn’t receive a phone call that they would be closed. It’s just really frustrating when I’m trying to do is get my contact lenses and it’s already been eight days. I just needed my contacts polished.

I really needed an eye exam and hadn't been to an eye doctor in a long while. I needed an appointment for Saturday because of my work schedule. Whoever I spoke to was quick and friendly, they booked me an appointment as soon as possible. The staff was very helpful, very friendly and patient. It was also affordable for my budget, paying out of pocket at the time of the appointment. I saw Doctor Gillette, he was awesome, very thorough, informative and patient with all my questions for my exam. I would definitely go there again for my next check up!

I have been going to this business since it was previously known as Thoma Sutton. I always went to the Beechmont location, but was sent to the Milford location due to Beechmont being full at the time I needed an exam. This morning, I went to the Milford location for my annual exam. I had a 10:50a appointment, but because I couldn't find the location, I was 11 minutes late. They allow for a patient to be ten minutes late. I placed a call at 10:55a and confirmed the location. I walked in at 11:01a and stood at the check-in desk for 3-4 minutes before being acknowledged. Ultimately, I was refused care. The girl at the desk stated that she had to check on allowing me an eye exam as I was late (1 minute). The receptionist went to the back where I heard whispering after which another woman came to the front desk reaffirming that I was late, AND coincidently, the doctor had to leave for an emergency...LIE, as I saw the doctor walk into the back as I entered the building. If that was true, why didn't she tell me that when I called. It's one thing to follow rules, even if it was only 1 minute, but to flat-out lie to my face is another. Guess someone was trying to leave early on a Saturday. After all these years, I will not be returning to this business. I worked in a medical field, and we would never have done this to a patient. Always remember, word-of-mouth is the best advertising.