Michelle Polidori

It was my first experience going to Clarkson Eyecare in Ann Arbor, and I have nothing but good things to say. Setting up an appointment online as a new patient was super easy. The staff was extremely welcoming upon arrival and the process of my annual eye exam was easy and well organized. Dr. Laura Richardson and her tech were very thorough in their explanations of things. I would definitely recommend and look forward to continuing my care there!

Matt D

CAUTION! SCUMMY SCAMMERS! I was told on two separate occasions, when booking a vision therapy consultation, that the consultation would be NO COST. I was told this once in December, and again in March when I had the consultation. Weeks later I was slapped with a bill for ~$300. I have since spent weeks with both Clarkson Eyecare corporate (who don't call back when they say they will) and with the local branch (who I also need to call many multiple times since they don't tend to follow up) and they still refuse to honor their mistake and would rather besmirch their reputation over $300. They now claim it was also 'no cost after insurance' however the topic of insurance never once came up when booking the consultation, just 'no cost' and I was never asked about my insurance. To me, a free consultation is a free consultation. Absolutely will never do business with this scammy company again and I'd recommend you to steer far clear!

Maria Arce

Bad experience unfortunately. They charged me the wrong price for my lenses. According to my insurance they should had charged me $50 for co-payment. But they charged me $100. When I followed the procedure to get a refund, no one ever answered. I sent the email I was told, the documents I was told, to the email address I was told and almost a month later no one had gave me any response. I went to the store on May 1st 2023 and the manager had a very bad attitude, almost yelling at me instead of offering a solution. Her explanation was that the "premium" category of my lenses -as charged in my bill- was actually "ultra" lenses. I told her that no one ever explained that to me during the buying process and that I thought I was ordering premium lenses and paying accordingly. And that I wasn't sure what kind of lenses I finally got. Her attitude was horrible treating me as if I was stupid and couldn't identify the difference between lenses. She didn't even believed me that I called several times trying to get an answer and forced me to show her the history of my calls and the emails I sent. I was never mistreated like this. If you need a pair of glasses buy them somewhere else. BTW, my insurance still says that they should reimburse me. That they charged me the wrong price.