This is my third visit to Clayton Eye Center. My appointments with Dr. Chen and his staff have always been impressive. I used the ki·osk to check in at 11:am on 6/11/23 and was seen at 11:10. I love the professionalism of the doctor and the staff and will use them anytime I need my eyes examined.

I had the worse experience with this company. I am scheduled to have cataract surgery tomorrow and they offered zero communication. I had to contact them to figure out what my copayment will be, what time my surgery is and what are the instructions before the surgery. I told my driver that my surgery will probably be early in the morning, wrong, it is in the afternoon. Again, no communication. I then found out that they needed more information from my provider. If I did not reach out to them, I would have never known anything. They did not reach out to me to let me know that they needed additional information from my provider. If I did not call them, again, did that mean I couldn't have my surgery? I did not get one phone call to tell me anything. I also have a high deductible. If I could not afford to pay it, when was I going to find out how much it cost? I should have gotten that information before anything in case I needed to reschedule because of a lack in funds. I am very disappointed with this experience. I am terrified about having my surgery and now I have to rely on people that did not communicate with me at all. How can I trust them? I am only going with them because of the late date and wanting this done before the holidays. This center was not always like this. I am saddened by this experience and I would not wish this on my worse enemy especially the night before eye surgery. I hope they see this review and note that communication goes along way and they should NEVER treat a patient like this.

Although my profile picture of my son is funny, there was no funny business at Clayton Eye Center today. From the first nice and helpful receptionist I spoke with on the phone, to each exam assistant, to Dr d’Heurle himself, ALL were very professional and kind and informative. Very satisfied with my whole experience today. Thank you again!