ClearSight Eye Care
7640 Mentor Ave,
Mentor, OH

Dr. Hassan was very nice and helpful, however the rest of his staff wasn't.. I called to say I would be about 5 to ten minutes late and was told it wouldn't be a problem, I get into the office, mind you getting off work and dealing with rush hour traffic from work I was 13 minutes late.. the person I spoke with was glad to tell me that I couldn't be seen and that I would have to reschedule, ok fine no problem.. then i asked if I could wait because I drove all the way here.. I was then told that there were other patients that were already there, and the doctor couldn't see me, and there were customers coming in after me.. my family had walked in a few minutes after me and the other receptionist said well his next appointment is walking in right now.. and I said how is that when the people that walked in were my kids and husband.. I could tell that she just wanted to get me out of the way.. I was irritated at this point but I still kept my cool.. didn't raise my voice, got another appointment.. cool.. get to the second appointment and apparently my appointment was cancelled because the employees felt threatened and I was rude.. in no way shape or form do I have a rude disposition of any kind.. especially in my profession it's not tolerated. I may appear threatening but just to blatantly lie and use the classic " I feel threatened" role is typical behavior when a person of color questions anything that doesn't add up.. I would not recommend coming here if you aren't bright eyed and bushy tailed

I paid extra for my frames than my insurance allowed thinking they would be a better frame. I had them 6 months and the hinge on the frames broke. I have been wearing glasses for over 20 years and none of my previous glasses have broke. I had to pay for the replacement frames. They put my lenses in backwards. I have bifocals and could only read if I looked out the side. I will not return there.

Waited over an hour and just finally got sick of waiting and requested my appointment be cancelled. As I sat there prior to cancelling I notice the terrible customer service both these 2 yo-yos displayed. As a customer questioned his prices they both got offended. There were 2 ladies of different race who was working with the one and when they left she complained because the lady was asking her a lot of questions, that’s your job sweetheart! Now, when I checked in the girl basically told me you can look at frames until you’re called. After looking for 1/2 an hour I finally got sick of standing around looking at their poor selection of eye wear and listening to their poor customer service skills! I honestly can not say anything about the doctor cause obviously I never made it that far! I made my appointment for Svs down the street clearly they have far better customer service skills just by answer my phone call. Do yourself a favor and a headache, go some where else!