My appointment was at 4pm but they called to come early @ 2pm. I got there before 2, but ended up waiting 2.5 hours for the whole procedure. The waiting room was filled with frustrated patients all waiting. They really need to get this inefficiency straightened out. I have another appointment in three months and already so stressed out just thinking of going back. Update on 11/27/23 Came to another appointment which was at 3pm and have been waiting over 3 hours. (it's 6:06pm now) THIS IS ABSURD!!!! Don't over-book your patients if you can't handle them!

The staffs are well trained. You have to find your own parking space, good luck on that. You need to ready to wait for about an hour or two to be called your name from the basement lobby. They sanitize all the machines and staffs are not rude, some of them are friendly. I wish they can manage with the scheduling, so that there will be a reasonable waiting time. Doctors are kind and explain whatever you want to know.

It took 10 minutes for me to describe all the symptoms i had to deal with. Tried to elaborate with as many details as possible. However, it took 10 seconds for her to diagnose me with simple “eye dryness”. Got prescription for eye lubricants that anyone could get on walgreen’s aisle 4 shelf. Been using it for awhile, and my eyes are not getting any better. Plan to see another doctor next week. This place seems to care only about the quantity of patients, not the quality of treatment; trying to see as many patients as possible in a day. NOT plaaning to go back!