Marla Bentley

*** Amended! Demi, the store manager, called me right away. She came in this morning just to let me pick up my glasses. Great customer service. Thanks so much! I just had a very frustrating experience at the Streetsboro location. I was notified yesterday, Thursday, June 29, that my glasses were ready for pick up. She said the store would be open that day and Friday, June 30, until 4:00 pm, and then closed until Wednesday, July 5, due to the holiday. Since I am struggling a bit with my old glasses and have plans this weekend, I was eager to get my new ones as soon as possible, so I said I would come Thursday or Friday. I looked up the website to recall the address and saw the hours listed as open until 7:00 pm (which would have been much more convenient!), so I called back for clarification. She said no, the summer hours were shorter, that 4:00 is correct. I am disabled and not currently able to drive, so I have to depend on my boyfriend to take me when he’s available, which he was not on Thursday. On Friday we had a commitment until 2:00 pm, but I knew we had until 4:00, so no problem, right? We get there at 3:02 pm – and there’s a sign on the door that says, “We closed at 3:00 today, sorry for the inconvenience. Have a great holiday weekend!” No cars in the lot, pitch black in the store, no signs of life (which makes me doubt they even stayed until 3). I had just confirmed the hours the day before! So I planned my day, inconvenienced my boyfriend, expected to have my new glasses for my weekend activities – and now have to do it all again on Wednesday! Lousy customer service. If I hadn’t paid half already, I’d have canceled the order. Not cool, folks, not cool at all.

Charlene Short

Have been seeing Dr Pete Schmid for years. Always provide excellent care. I appreciate him listening and helping me through concerns. The staff at Clear Visions Streetsboro provide excellent service.

Katelyn Mayfield

First time patient here! Had a great experience. Everyone was quick but efficient! The staff took the time to explain what they were doing throughout the appointment. I will definitely come back for my yearly appointments and recommend this place to friends/family.