Cleveland Clinic Cole Eye Institute, Akron
1 Park W Blvd #150,
Akron, OH

If you're seeing a Cleveland Clinic Ophthalmologist budget 3 to 4 hours wait time before you ever see a physician. The longest waits I've ever had in healthcare.

I've come here to see Dr. Krainz in the past. Staff can be a a hit or miss but he has such a great bedside manner and is very knowledgeable. I would recommend him to anyone

I asked for a regular eye exam. I was assigned a medical doctor for cataracts which I specifically said I didn’t need. The total cost for having a routine exam was $688.00. Outrageous!!! I had new glasses made. The prescription was totally wrong - couldn’t see - totally fuzzy. Glasses had to be remade with the previous years prescription which was from a different doctor. Will NEVER go back there.

Eye appointment at 3. They tell you to arrive 15 mins early. Checking in is automated so takes 1 minute. Then we see tech shortly after checking in. It’s now an hour and 10 mins past our appointment time and no doctor yet. Unacceptable. And this is only a follow up after surgery. Not even sure the doctor understands English very well. Not happy after driving an hour each way to see Dr. They do not value patients time and have no reason for lateness. Do not recommend.

My appointment was at 9:30 and they want you to be here 15 minutes early. The waiting room was so full that no chairs were available. It’s after 11:10 and I still am waiting to be seen. I met another person with my exact appointment time with the same doctor which is impossible. They really need better scheduling.