My experience with them at their Astoria location was horrific. Not only did they provide me with faulty glasses and initially claimed they would repair them, but they also placed the burden of responsibility on me if any damage occurred during the repair process. To compound the issue, they charged me $88 for the service, only to discover later that my insurance co-payment should have been just $40.

The doctor is very nice man. Very kind and professional. Sadly thats the only good thing I have to say about this place. Watch out for that short young girl they got working in the front. She will try to upsell you things you don't need relentlessly. Which I understand at the end of the day because a business is a business but she had the nerve to give me an attitude when I didn't fall for it. The audacity! They also made me wait way longer than expected to get my glasses. Which again I understand stuff happens. But when I call you to ask where my glasses are don't put me on hold for half an hour and hang up on me. I’ll let you guess who was answering the phone. I called multiple times and kept getting put on hold. I had to get my girlfriend to call. What a coincidence that she wasn't put on hold. Thats so crazy. Super shady people that only care about money. Stay away!

I completely forgot to confirm my contact less order. I went in and they assisted me right away. I even asked for an extra pair of trails and they accommodated me right away. Great customer service.