Initially a pleasant experience. Doctor is friendly and they offer a wonderful display of frames (I did not purchase glasses). The follow through, on the other hand, has been extremely inconvenient at best. The office is disorganized as they were unable to find my prescription when I came to the office to get it. Was told to expect an email. Ok, that’s fine. Things happen. Two days later, when I called to check on the email, I was just told they are unable to email me my prescription (huh?), and to come back to the office. Now, I am told my yearly exam was only for a glasses prescription (I was wearing contacts at the visit). No one asked me if I needed just one or the other. Been wearing contacts for 25 years and have never left with only a glasses prescription. I can’t help but be extremely frustrated by these inconveniences. For these reasons, I can not recommend this office.

If I could give this place zero stars I would. Saleswoman pressured me in the past to order 6 boxes of contacts telling me they have a minimum when ordering (later find out that's not true). Staff did not look up my insurance information properly and had me pay for a contacts exam that was supposed to be covered. Also, I recently moved so I called the store to ask if they would email me my contact lens prescription. An employee took down all my information, told me a manager would be in tomorrow to email it to me. I waited until 3:30PM today and no email. So I called back, spoke to a gentleman who says he doesn't know what happened, takes my info, and says I'll receive an email shortly. I called back at 4:10PM, same gentleman picks up and when I explain what happened, he rudely says he has no idea what I'm talking about. Then, he states they don't email prescriptions at all! Finally, he says he is using his personal email to email me what I assumed was a prescription. I just uploaded the image he sent me to order contacts online, turns out it's not a prescription at all so I'm back to square one.

Original Review Updated; this location is a good location to get your prescription and glasses or contacts. I had a minor complaint, to which the owner responded to clarify the misunderstanding. I was informed about how optical insurance works so it was on me but the owner was real nice about it. My 2 girls did say that the person doing the exam and other staff was extremely nice and courteous, notably so and this is good. I would not hesitate returning to this location with respect to integrity and staff. And I learned a couple things about optical insurance as well.