Cohen's Fashion Optical
500 Hempstead Turnpike,
West Hempstead, NY

The optometrist is great here but the lady at the front desk is very rude. I’ve been going here for a few years and after this month I am going to find somewhere new. I went into get new lenses for my glasses. She was making every excuse in the book to not do it. I printed my insurance and plan information and it was like a chore for her. She never called me to tell me my glasses are ready and I end up calling her. I picked them up and she again she was rude. Didn’t give me a case or didn’t clean them. And then 5 days after I picked them up I got a call that my glasses are ready… doesn’t make sense. She is always constantly rude. I actually don’t know how someone with her rudeness is still employed. And based on everyone else’s review, they have the same issue.

The whole staff is great just not the old woman in the front. She has no idea how to talk to customers. She’s so rude and I don’t know how she still has a job. She’s been there since I’ve moved the Long Island in 2019 and acts the same way everytime I walk in, it’s beyond me.

If you want honesty, DO NOT choose this location. Depending on who you are, the older woman will add on a $75 co pay when there is no co pay. If you want real honesty and a pleasant experience, go to the Cohen's in Roosevelt Field. That's where I chose to go. Don't even waste your time going to this place.