Colorado Eye Center - Eastlake
12450 York St,
Thornton, CO

Had a great experience at Colorado Eye Center with Dr. Mackenzie Egan and Corey (I hope I’m spelling that right!). Dr. Egan was super patient and really took the time to listen to all my concerns about my eyesight and the need for progressive lenses. I never felt rushed, and she explained everything in a way that actually made sense. Corey was also incredibly helpful when it came to picking out glasses. Honestly saved me from spending what would’ve been like 2 hours deciding on my own 😄 He made the whole process way easier and less overwhelming. Overall, a really smooth, friendly, and helpful visit. Definitely recommend!

I have been going for years but its went downhill recently. I ordered contacts after my March appointment. I got busy and expected a call back to come pick them up. Maybe I missed it so I came in to check at the beginning of May - THEY STILL DIDN'T HAVE MY CONTACTS! Nothing special, nothing fancy- been going there for years... But its the end of May & I haven't gotten my contacts (which I already paid money on). So will be going elsewhere from now on. Doctors are great but go elsewhere for contacts and glasses. Order online yourself!

This place was amazing. All the receptionist were very friendly and explained everything very well and had me seen pretty quickly! Dr. Egan was fantastic explaining every detail with me and making sure I understood everything she was showing me. Of course at the end with Cory helping me get new glasses, explaining all the cost and fixing my old pair for me until the new ones come in! I would give 10/10 If I could definitely coming back for all future eye related issues!!!!!

I was a regular patient at this center for years, however the front office experience has gone down hill the last few years. Long story short, don’t hold your breath waiting to receive a call back to schedule an appointment. I’ve called a few times and have left a message. It’s been about two weeks now since the message was left and have yet to receive a call back. Every time I call I am sent to voicemail. Very frustrating since I receive text reminders to schedule an appointment. Great doctors but the office management could use some work. If you are willing to wait it is still a great office but customer service is really important to me and wanted to share my experience.

Been going to Eastlake eye center for nearly 20 years. Always very good care. Very polite and professional team. Would have given 5 stars if I was able to see the same doctor year to year. I like the continuity but doctors come and go often.

When I first walked in, I was discouraged by the receptionist. She didn't say many words to me and having assumed my information was what I put on the online appointment, I wasn't asked in my information was changed, and I didn't get a follow up on the insurance information or when I pay copay. I also signed to deny the dilation but was asked 4 times about it. Once I sign, I should not be asked again yet alone 4 times. After exam, I was not automatically asked if would like to get pricing or order, I had to seek that myself and was then put off by just calling to get what I needed. I left the Broomfield location because I didn't like feeling forced to dilate or add extra charges for my appointment, then, the same happened here. I was just hoping for better. I was have expected more communication up front, verified history or information on record, and to not be asked about a service after signing a decline. Assuming I'd been to the location and knew the process or how the facility worked, is not vest practice.