Colorado Eye Center - Eastlake
12450 York St,
Thornton, CO

I was a regular patient at this center for years, however the front office experience has gone down hill the last few years. Long story short, don’t hold your breath waiting to receive a call back to schedule an appointment. I’ve called a few times and have left a message. It’s been about two weeks now since the message was left and have yet to receive a call back. Every time I call I am sent to voicemail. Very frustrating since I receive text reminders to schedule an appointment. Great doctors but the office management could use some work. If you are willing to wait it is still a great office but customer service is really important to me and wanted to share my experience.

Been going to Eastlake eye center for nearly 20 years. Always very good care. Very polite and professional team. Would have given 5 stars if I was able to see the same doctor year to year. I like the continuity but doctors come and go often.

When I first walked in, I was discouraged by the receptionist. She didn't say many words to me and having assumed my information was what I put on the online appointment, I wasn't asked in my information was changed, and I didn't get a follow up on the insurance information or when I pay copay. I also signed to deny the dilation but was asked 4 times about it. Once I sign, I should not be asked again yet alone 4 times. After exam, I was not automatically asked if would like to get pricing or order, I had to seek that myself and was then put off by just calling to get what I needed. I left the Broomfield location because I didn't like feeling forced to dilate or add extra charges for my appointment, then, the same happened here. I was just hoping for better. I was have expected more communication up front, verified history or information on record, and to not be asked about a service after signing a decline. Assuming I'd been to the location and knew the process or how the facility worked, is not vest practice.