Arnie Cordova

I had the most unpleasant experience trying to get a contact lens. I'm a decorated combat veteran who served in Vietnam. I was not impressed with this company. Right away this "doctor" began to tell me how it would be difficult to fit a contact lens. Before she even looked at me! The VA , because I'm 100% disabled, always has paid for my contact lens. They wanted me to sign a form about paying the difference. I was out of there! This company has the feeling of a 'small factory'. NEXT!

A

TL;DR be certain if you want an annual eye exam you explicitly say it and get scheduled with the only doctor who gives them. Overall the place is fine. Upon arrival the front of the house is welcoming. I was 5 mins early but I ended up waiting 20 mins to be seen by a tech/assistant (not sure their title) who performed 95% of the eye exam. I later found out that they had put my apt in as a medical apt (meaning that I made an appointment because I had an issue- which I did not) and not an annual eye check up. No one communicated to me that for me to get an annual check up I had to see one particular doctor. I had specifically said this was for my annual eye exam when I made the phone call and whoever I spoke to did not inform me I had to schedule with just one doctor, so when I asked for a different appointment date they scheduled me but put it under medical which means I pay more for this apt out of pocket rather than bill my vision insurance. I asked if they could switch which insurance they were billing when I was there but they could not because I saw a different doctor, not the only doctor they use for just annual exams. I’m not even sure if I received the same care that I would have received if my appointment was booked for my annual and not a “medical apt”. The apt was super fast- I read about 3 lines of letters for each eye, had a pressure test and pupils dilated (all done by the assistant). But I remember the year before being asked to read more and also compare which images were more blurry. No one even told me my eye sight verdict, I had to ask what it was. They said if I want to know I should sign up for the portal. The doctor I saw for 5-10 mins was fine. She was friendly and answered questions but since I didn’t come for medical reasons there wasn’t much to say. I’m pretty sure this place is owned by a PE company and the staff have to work within very limited confines to churn a profit. Just feels very rushed and not patient centered.

Jade White

Had me in the wrong prescription sclerals for the whole summer and told me I was just “adjusting” but then 3 months later found out it was entirely wrong. Had to pay 2x for shipping the lenses to my home bc once the right eye lens was correct I realize the left eye was still wrong so I had to go back again and get the right prescription. Very pricey serum tears for my chronic severe dry eyes, have since found a less expensive source and they last longer. Appointments felt rushed. Thankful I have my sclerals now but I have since switched providers to do my future scleral check ups since they’re still fogging and not able to be worn long enough like they should.