Colton Optometric Group
190 W H St,
Colton, CA

My 3yr old son has Autism and needed an eye exam for school. They got him in quick, the eye doctor was impressive with his patience, and his thoroughness was on point. I decided to make him my eye doctor.

Very rude and careless staff. They do not care nor treat customers with respect. One of the employees disrespected and told a customer over the phone that she’d put her on hold for another customer and there wasn’t no other customer. She then continued and clicked on them while the customer was still speaking. Also the front receptionist said she didn’t speak Spanish to not help a customer.

There were two ladies around the age of 20 in the front desk that didn't take me seriously. When I would ask a question, they would just laugh or make a face like I was stupid. They were just sitting in their chairs just talking amongst themselves and the other young lady had her foot on the other either massaging it or I don't know what. That to me was unprofessional and they were not doing their job. The one who I paid for my glasses to said my glasses would be done in a week, it's been three weeks and I still have not received them. I called and they said that my glasses were sent to the WRONG lab. They need to check their information better. I called again since they said it would be done this week and they say that my glasses were lost. It's really sad and disappointing. No one should have to wait for their glasses that long and be given different alibis to why the glasses have not arrived yet. However, the doctor is very informative and does a great job and there is 2 other staff there (who are a bit older, probably around the age 40+) that are kind and informative as well, just the two young ladies need to do a better job assisting costumers/clients.