Community Eye Care of Indiana: North
7250 Clearvista Dr # 180,
Indianapolis, IN

I had an eye emergency and had to visit Dr Latona twice in two days. I found the staff and the doctor to be friendly and professional. He referred me to a specialist and explained everything as went along. He had a gentle manner and having read another comment on here about him being rude makes me think that person was either overwrought or highly sensitive as he is the nicest guy you could wish to meet.

Tried calling to schedule an appointment several times this week. Was put on hold for more than 40 mins before being hung up on. Called back and was hung up on again. This went on four more times before I lost patience and decided this clinic is not worth it. If they can't get their staff organized, not sure how they'll take care of patients here. Nothing says "disorganized" mess more than this.

My daughter had an appointment with Dr Latona this week. She left the office in tears. He was the rudest and most unprofessional Dr I’ve ever heard of. She is pregnant and has issues with blurry vision in one eye. He did all the tests but did not explain anything to her. She asked him if it would go away on it’s own and he said “yes it could but you’d be famous” He also said “well you still have your left eye, and you’re not near as bad as the lady in the next room”. She got upset and starting crying, thinking she might become blind in that eye and he said “oh don’t get upset, that will just make it worse”. He said several other very rude and unprofessional comments to her before she left. My daughter is a Purdue graduate, wife and mother to an 3 yr old. and working a great job in Indy. She’s not one to complain so for her to leave in tears, it was a terrible experience for her. Needless to say, she will never go back to him . If he was having a bad day (no excuse) then he needed to be an adult and suck it up and never treat any patient that way. I’m still horrified that any Dr would act in such an unprofessional manner. She called the office back today and asked to speak to another dr in the office to explain what her tests results were. The lady on the phone told her what she needed to know so thank goodness for that.

The entire office staff is very kind and pleasant to work with! My second annual visit and plan to keep my eye care with them. Dr. Krautzman is superb! Explained everything without being asked to. Very kind and considerate

Dr. LaTona is a wonderful doctor and a very positive person! I highly recommend him.and everyone I dealt with today treated me with care. They don't rush thru your checkup, and take the time to explain any questions. It always a good experience!

This place is a complete mess. They are always late for appointments. The office staff is the absolute worst. Unpleasant on the phone, difficult in person. Unprofessional and disorganized. It’s impossible to get them on the phone and they don’t return calls. They scheduled me with the wrong doctor and when I wanted to reschedule it was 5 months(!) later. Dr. Noreika is nice but this office just makes for a horrible experience. For your eye care needs I would “look” somewhere else. 🤓

My mother had a pretty terrible experience this week. She doesn't have Google, but wanted to write this review for others as a heads up. We will not be going back to this provider. My family and I have been patients at Community Eye Care of Indiana for over 10 years. I was surprised to learn that the office changed locations and is no longer operating out of the Clearvista location. I noticed the website changed but there was no mention of the office change until I called to schedule an appointment. I was then notified about the new location off Township Line Road. The name is now Clearview Eye Care. I scheduled the appointment and was shocked when I entered the building. The staff was not friendly, I asked who are the doctors and I was told there were two doctors there today. The OA asked for my ID and insurance and told me to complete the paperwork. I had a question about a fee, then a second OA proceeded to be very rude and abrasive when responding. Ultimately, I refused to sign a document stating that I agreed to pay an extra fee for a refraction test if my insurance did not pay. I was told if I did not sign the form then they would not provide a script or opticals. I have excellent insurance, which covers it, but that wasn't the point. The OA told me the form was an acknowledgement that I read the policy, but she would not recognize that the form also stated I would be charged if my insurance did not pay. I asked to speak with the manager, who declined to see me. The refraction policy should be optional and it is not mandated by insurance (some insurance companies will not pay for this test). Considering they refused to provide a script or opticals, if I did not sign the form, I told them to cancel my appointment. In addition, the forms were not accessible online for review prior to my appointment. I will not return to this practice.

Where did they go ? We had an appointment 3 weeks ago and my husband went in today to get his glasses fixed - they moved to the other side of town . Note in the door ! No letter no notification no warning . What kind of business is that ? Not happy

Staff are extremely friendly and have a great sense of humor. Extremely knowledgeable Doctors who take the time to explain the procedures and answer questions without the usual hem-haw that many doctors use. GO IU

Honestly one of the worst offices I've ever been to. I've been a patient here for years, but recently there has been a major change in this office. I have been having an issue with my eye for weeks. I started by calling the office to speak to a nurse and never got a return call. I called again and spoke to a front office employee who assured me I would get a call back from the doctor. That was 2 weeks. ago. I never heard back and am stilling having issues with my eye. I'm currently on hold, just simply trying to cancel my future yearly appointment, because i found a new office. The office employee answered and without letting me say a word, put me on hold. I've been waiting for 10 minutes. In December I had to call 3 TIMES to make sure my contacts were ordered, which they weren't and again, never got a call back. I had to go into the office to speak to someone to make sure they were ordered. If you want to experience terrible customer service, extremely rude staff, long wait times, and no communication. This is the office for you.

I just LOVE these people! They are so knowledgeable, and even better, they are SO KIND and patient. Always explain everything they are doing, but never talk down to us. Dr. LaTona is always so kind and helpful--and encouraging!! And the technician that helped me today was probably the best I have ever had! She was soft-spoken and kind and very helpful. I do recommend these people to everyone.

The front desk staff is very rude and does not listen to you before cutting you off. Love the doctors. But it’s a hassle to schedule appointments or order contacts because of the front desk staff. Had to leave multiple messages with no call backs. They also recently moved offices and everything is a big mess. Ordered contacts about 3 weeks back. I was told I will get a call in 1 week to pick them up. It’s been 3 weeks now, no call from them and multiple voicemails unanswered Talked to someone today and I was told they never ordered the contacts since they r in the process of moving and could not do it. Could have atleast let me know so that I could order them someplace else. Going to find a new doctor. They r losing patients due to rude front desk staff.

I rarely write a review. Rec’d wrong rx Nov ‘23 - took over 6 months and multiple emails and unreturned calls, many unreturned, to finally get corrected eye rx. Service is a joke. Three pairs of useless glasses from incorrect rx not …

Sarah was so patient with me and gave great customer service. Dr Shoemaker explained in detail about medical terms associated with a previous eye surgery. I would definitely recommend Community Eye Care of Indianapolis for all your eye care needs.

I only have good things to say about my experiences! Everyone is always nice and willing to answer all my questions. I like that they explain what they're doing and let you know what to expect. Don't think I could get any better treatment anywhere else.

Excellent eye care and professional staff. The team at Community Eye Care North consistently makes patient care and good eye health their key priorities. This team is an important part of my overall health and wellness. All of the …

I have always trusted and enjoyed Dr. Latona as my eye specialist. He has kept me informed of my eye health. He often shares the newest eye information as I’ve grown older. He’s kind and friendly in his manner as well.

My ONLY complaint is my appointments are ALWAYS late. They are always running behind and I actually get in around an hour late. That being said, the staff is super nice and the doctor is fantastic. The doctor is never rushed, always very kind and has a great bedside manner. His very thorough and communication is fantastic. So all in all I seem to be willing to put up with the weight because I'm So Satisfied with the physician.

Great location as it's on the Community North campus. Clean and comfortable facilities. Staff is courteous and professional. Eye exam is very comprehensive and Dr. Noreika makes time for every patient to ensure a thorough and accurate diagnosis. Excellent selection of eyewear at various price points.

All of the staff at Community Eye Care North are welcoming, friendly and respectful. As well, Dr. LaTona is kind and personable. I totally trust him with my eye care, as he is very thorough and professional.

I’ve gone to this office for years. The doctors are good, but admin staff have been an issue for years (generally just kind of rude). Recently it seemed like they had made improvements in that area, but it also became very difficult to get an appointment. The final straw for me is that the appointment I scheduled three months ago has been abruptly cancelled due to my doctor leaving the practice, and now they can’t give me a new appointment for another month and a half. The scheduling staff was pretty unsympathetic and had no alternatives to offer me, saying that the next earliest appointment would be six months after that. I will be looking for a new practice; my preferred doctor isn’t there any more, and it sounds like they have too many clients to handle anyway.

I've been "seeing" Dr. Kautzman for years. he does a thorough and careful exam, and communicates well throughout the process. Best of all, As my prescription changes, the new lenses always work better! The staff is friendly and helpful. I wouldn't consider going anywhere else.

I love the doctors, but I won’t return because of office staff. I was interrupted multiple times mid sentence. When I asked them to listen to what I was saying, they interrupted again. I was told they were busy with someone at their desk and didn’t need to hear me because the response would be the same, which should never ever happen. I was shocked. It’s flat out rude to interrupt like that and not show the patient enough respect to listen. It’s been a rough past few years and we all need a little grace and understanding. The supervisor was very kind, but I took my money elsewhere. Sad thing is I wanted an appointment for my husband too so they lost a returning and a new patient because of the way I was treated. It’s easy to be kind to people, treat them how you want to be treated.

Dr. Kautzman is fantastic. He is super thorough and explains everything that he is doing. He involves you in your care and makes sure that you understand any findings. He has a great personality as well. I highly recommend.

Dr. John Latona and his staff offer the very best in eye-care and glaucoma management. I’ve been a patient for more than 10yrs, and I’m so glad I was referred to him. He has truly helped save my vision.

This was our first time visiting the office and was thoroughly impressed. They were very patient with my 7 year old, which is rare when the office isn't specifically tailored for pediatrics. Everyone from the assistant to x-ray technician to Dr were very pleasant and super thorough. My daughter was scared, anxious and nervous all at the same time and they showed empathy and compassion. When feasible, they allowed me to hold her when administering certain steps in the exam process. We were there for almost 3 hours so they could get to the bottom of the vision issues. It wasn't a quick look and then on to the next patient. They took the time to answer our questions and didn't make me feel stupid for asking. I highly recommend Dr. Noreika.

I have been coming to Community Eye Care for 7 years now and wouldn't change for the world! Dr.Latonia is a great person besides being your eye doctor, he really takes time to explain things in a way you can understand as well as you can …

I’ve been getting my eye exam here for several years. Dr. Kautzman is so thorough and explains everything in an easy to understand manner. The staff is friendly and helpful. Dr. Kautzman’s assistant, Belinda, called me to follow up and make sure I got some eye drops I needed. I really appreciate the individual attention they provide.

I have yearly exams at this office. The staff has always been great. But on this visit the front desk ladies were great and the back staff was amazing. They made me feel relaxed, since I tend to stress out when people are in my space. I would highly recommend this office. The Dr. was exceptional nice and friendly. Thank You for your smiling eyes.

The staff is wonderful! They let me know up front what my insurance would cover and would not. They were extremely helpful and very nice. My doctor was terrific! Very friendly and personable. Felt he had my best interest at heart. Would absolutely recommend! I had Dr. Kautzman

This was my second annual visit. Reception was relaxed and friendly (almost like they enjoy working there.) ;) I cannot say enough about Dr. Noreika and her staff! She is extremely thorough, and takes her time to explain everything. I have NEVER felt rushed, and always leave happily armed with information. This appointment made my day!

I like Dr. La Tona & his staff very much, but I spend most of my time in the office just sitting & waiting. Yesterday, my actual time with Assistant, about 15 minutes. Actual time with Doctor, about 5 minutes. Total time in office, 2 hours. I arrived @ 1:30 & left @ 3:30. I think they need to adjust their scheduling to make the timing more efficient, perhaps less patients per hour. The Assistants (I don't know know their professional titles) were all running around, trying to keep things moving as quickly as they could.