Silky Pawz

We have been to this office several years ago without any issues. Today I was made to feel like I was a liar. I had made appoinntments for my whole family. I showed up an was talked to like I lied about making an appointment, person didn't even let me finish my sentence just kept repeating the date of our last vist which wasn't even relevant to the issue of them totally not booking the appointments. I finally found the call I made on my cell for the appointment that I showed them as proof of me actually talking to a person then the story changed to them having computer issues. Not even an apology! Thank you for responding while I can understand sometimes things happen, saying sorry to a patient instead of gas lighting them. She and I quote said ( are you sure you didn't make the appointment on the website, because people forget) and as I try to respond maybe Listen to what people have to say instead of rudely cutting them off or talking over them. She then said, ( we had a patient who even called the wrong eye care office) I was in shock how this person was talking to me. I called your office I spoke to a lady who asked for our birth dates, to verify our address and our insurance again, I before hanging up verified the dates and hours. I didn't Lie, I didn't call another office nor did I use the website. If it was a computer glitch then she should have stated that to begin with and not how she proceeded to talk to me and also just repeating our last office visit date, then trying to seem like she was all of a sudden being nice by offering me an appointment for one person, when my family took time off work. She should have started with I'm so sorry this happened but No she did not, then the excuse just changed when she realized I was telling the truth. I will take me and my families business to a more professional eye doctor. Have a Good Day!

marla melbourne

Dr. Baylard is absolutely the best!!! My husband and I have been going to him for years and have always felt well taken care of. My husband does not like many doctors (but really who does) and he tells Dr. Baylard every time we see him, "I don't know what I will do the day you retire." Him and his staff are absolutely amazing. Unfortunately there are only 5 stars available to give but seriously him and his staff deserve thousands of stars. From the front desk staff, to Chris the office manager, Natalia with contacts, Melissa in glasses, Stacy up front they are all amazing they all make you feel like you are a priority. We love this office. We highly recommend Complete Family Eye Care.

Doug Hassinger

I’m not easily impressed, but after a (thankfully) minor eye injury, with one phone call, the staff got me in to see the doctor the same day. Everyone was pleasant, clear, and understanding. Both doctors I have seen have been extremely knowledgeable, clearly, very skilled, yet personable explained everything to me in a way I could understand. Five stars all the way around!