Conejo Simi Eye Medical Group
351 Rolling Oaks Dr Suite 102,
Thousand Oaks, CA

Where to start. Love the doctor hate the practice. Dr Gannam is excellent. Unfortunately the office is a hot mess. Starting with the phone system and through the record keeping. I do not want to leave a great practitioner but I have to because I cant keep driving there for answers. Please owners. Address your issues. Best

Had cataract surgery with Steven Corwin. Great surgeon, but don't believe ppl when they say "oh cataract, it's nothing." I was red eyed for a whole month due to the pressure of the laser, and Dr Corwin never said anything about it. Also - I cannot stand their call center, located offshore. So if you call and get annoyed - insist on being transferred to the "real office."

Poor customer service and communication. Had to wait 45 minutes for my appointment. Said glasses would be ready in 7-10 days. Called on day 10 and was told they would be in the next day, a Friday and they would call. Guess what? No call. I called the following Monday. This time was told they were in but the ophthalmologist wanted to check them and they would call me. Again, no call. Tuesday, no call. I checked the website and says open 8-5. Stopped by at 12:30 and they are closed for lunch from 12-1. Came back at 12:10. New surprise, the ophthalmology area takes lunch from 12-1:30 and no-one could give me my glasses. They don't care about their customers. Save yourself the time and money and go somewhere else.