Connecticut Children's Ophthalmology and Optical Shop - Farmington
599 Farmington Ave # 201,
Farmington, CT

I went here with my three year old daughter with a referral from her pediatrician. When I saw the reviews, I was concerned and prepared for the worst. From the moment I arrived the staff was incredibly friendly. The office staff put a movie on for my daughter while we were in the waiting room and they noticed she was getting antsy while I completed paperwork. They took me into a room and the assistant was very patient and kind to my autistic daughter. Once the physician came in the experience continued to be wonderful. My daughter has limited verbal abilities and her receptive language is poor, but they took their time and were patient and caring. Full disclosure I haven’t dealt with billing yet (which seems to be where many complaints generate) and will update if my experience is negative... that said the staff and care was exceptional.

Everyone that works here is rude and miserable and they talk to the Pt's parents as if some people don't have the same exact jobs in different locations which is the funniest part. Some people know how these systems work, I called to reschedule my sons appointment and the lady offered me an appointment in January knowing that there was sooner appointments and I had to call her out about that in order for her to say " oh okay well I can offer you a day in October" why is it that someone has to call you out on your B.S in order to get the proper response? 0/10 DO NOT RECOMMEND remember parents you are your Childs voice! Don't let these people play in your face !

After my local eye care Doctor recommended that I take my 2-year-old son to this specialist, there was a pretty long wait time to get an appointment scheduled. I'm trying to avoid using names, but a female Doctor who looked at my son gave us the impression that he is VERY Far-Sighted and needed a strong positive prescription. I bought the frames & lens for a +8.00 for a 2-year-old. As any 2 year old acts when he gets anything new, he was very excited and tried walking around the house, kept bumping into objects, and would take the glasses off immediately. At our return appointment, the same Doctor SCOLDED me for not forcing him to wear the glasses continuously so he could "get used" to them. After putting the glasses on and giving my son a smart shape game on the phone, I proceeded to show her that he would have to look at things even closer just to see them. She then took the glasses to have them "tested" and return to tell me "I'm very sorry, these are the completely wrong prescription. Your son needs a -8.00 prescription lens because he is very Near-Sighted." Something wasn't adding up, because, on the 1st appointment, he was Far-Sighted, now he's Near-Sighted? It's been 2 weeks since that appointment, we have still yet to receive his new lens' (they tell all customers the usual is 1 week, which is how long it took for the 1st pair), so this can't seem like a very important matter to them because if it was, I'm sure we could have gotten them within the following 2 business days. All this after being told that I'm not doing my job as a parent for not forcing my 2 year old to wear glasses, which probably gives him migraines and is hindering his learning. If your pediatrician recommends seeing a specialist, go somewhere else.