J

First off let me start by saying that everyone in this office is extremely kind. My complaint is that I went for an eye exam for prescription glasses and the tech dilated my eye even though I stated various times that I needed an eye exam and that if they dilated my eyes I could not do the exam. They assured me that the doctor would be in before the dilation medicine took effect. It turns out that they actually do this on purpose to save the doctor time and to make more money. I’ve thought through it over and over. All optometrists do the exam for prescription *first* then dilate the eyes and return 15 min later to examine the inside of the eye but this means the doctor must go into your exam room *twice*. At this office they dilate your eyes then the doctor runs in, in an attempts to do it all before the eyes dilate so the doc enters the exam room only *once*. Smart on their part to maximize their income but the patient looses! my eyes were completely dilated when the doc kept trying to have me read eye charts. It was absurd yet he kept trying but all was blurry for me! They could not perform the exam. They already sent me a bill for the exam! Dr Austen kindly told that I could return for a free exam. I waited an *hour and a half* in the exam room for a 10 min exam that didn’t work! Who has time to go back? We all work. Not just doctors. All of our time is important. Sadly, and although folks are kind, do yourself a favor and go see the West Farms Mall JC Penny optometrist. I paid for a second exam there and was seen by an amazing doctor who even called to see if my eyes were still doing ok after my visit !!

Kim Hayden

The receptionist and Dr. Austin were very kind and listened to my issues. I highly recommend Dr. Austin.

Peanut The Dog