This place gives Wills Eye a horrible name. If it wEre possible to give 0 stars, I would! I went for a contact lens fit August 2nd, it is now October 30th and I still do not have a lens. No one has bothered to return my 30 voicemails or 20 texts messages either! Nor have they responded to the messages my insurance company left. All information for payment was submitted. They received payment for the exam and several other procedures that they did not perform. However, they never submitted proper codes for the contact lens so while they were paid for everything, I still do not have a lens. My insurance company has made several attempts to contact them, but nothing. I am blind in one eye, very low vision in the next. The only way I function is with this lens. I am suffering! It’s horrible the way they con patients. What they do can not possible be legal. Awful that they have been paid & have yet to deliver!!! A couple days short of 3 months since my visit & Still no lens. If I could see, I would be in the office for an explanation! I’ve worn lenses for 22 years and never have I experienced anything like this! I usually read reviews before I go anywhere, but I thought since they are attached to a reputable hospital, there was no need. Please read the other reviews. I’m not the only one they are taking advantage of. Unprofessional, rude and DISGRACEFUL!!! GO AT YOUR OWN RISK! 12/13/19 I just want to give an update. Many calls & text messages later and I am still waiting for a return call. I still do not have a lens. It has been well over 4 months My insurance company has tried reaching out and they have been ignored as well. I am legally blind and will need to pay quite an expense in the hopes that I can have someone take me the long distance to the office. Hopefully, that visit will yield results. I have filed a claim with my insurance company against them for the fraudulent services they were paid for. I am suffering, They are well aware that I only see hand movement without my lens. I am Blind in the other eye. I have pleaded with them to call my insurance company to give them correct info to cover payment of lens and yet, no one has called the insurance company. Nor have they responded to me. My insurance company refuses to cover another provider at this time because Edmonds has been paid for the services. I never thought anything like this was possible...especially not at a place attached to the reputable Wills Eye!!!

This is my second year coming to Edmonds Eye at Wills. Both appointments went great and I have no complaints about that. My complaint is about timeliness of receiving my contacts. The first year I came, I had no issues. My contacts were at the office within a week after being ordered. But this year I had an eye appointment on March 13th, I ordered contacts and this time they are being shipped to my apartment. Today is April 1st and I have still not received my contacts. I called the office multiple times this morning when the office first opened and left a message when there was no answer. This afternoon I tried calling back. I called 4 times in a row before someone finally answered and after being placed on hold found out my contacts haven't even shipped yet! I was told when I placed my order that they should get to me in about a week, it has been almost three weeks now. And from the phone conversation she told me that one of them will be shipped April 5th and the other eye is still pending. I have been ordering contacts for about 15 years and it has NEVER taken this long to receive them. I ordered them from Edmonds for convenience, because we are getting married April 6th. If I would have known it would take this long I wouldn't have ordered them here. The prices are higher than if you order them online and it takes forever for them to get to you. Lesson learned. I will never never order contacts from here again and will be looking for a new eye office.

I’ve been here for a few rounds of post-concussion vision therapy. All of the doctors have been incredibly patient, friendly, and informative. Seeing Dr. Kane always makes me feel like I’m just visiting with a friend. The therapy has been incredibly helpful and the only thing to help relieve my symptoms. Highly recommend.