Costco Optical
2219 S 37th St,
Tacoma, WA

My first time getting glasses here. Everyone was so nice and helpful. They helped me find my favorite color purple & ones that would look good on me . I was surprised how fast they were ready, four days! 7-21-2022

So I come in to order my glasses and Ruben helps me, Ruben is nice, I like Ruben... but Alan has a cow about my face shield which meets Costco standards. So I'm forced to either leave, or wear their paper mask. Not cool Alan... I'll remember that for future purchases. I return 4 days later to pick up my new glasses and this blond woman either late 40s or early 50s, is quite rude to me also. Offers nothing to adjust my new frames or help me out. I return now today to get my second pair and Breanna helps me. She was so nice and helpful. I asked her if she'd adjust my first pair and of course she agreed with a smile and more than courteous attitude. I know not all employees reflect Costco standards and that was certainly exemplified in Alan and blond woman. But Ruben and Breanna certainly are people who i will return to, especially when given a choice. Alan and blond woman... forget it I'll give up my turn for someone who's respectful.

I just wanted to give a quick shout out to Alan at Costco Optical. I'm blown away by my entire experience. Great & fast customer service. Thank you so much!