The worst experience ever! Gizelle or Gisselle the receptionist insisted that I arrive with my kids 15 min early only to shut the door in my face because she needed to eat her sandwich. We let her know we were there 15 early as requested and her response "well I'm on lunch so we start at 1:30pm." slamming the sliding door in our faces. I filled out the kids intake forms and specifically did not mark the part about approving extra charges so they would ask me. Well after the appointments I get a $60 extra charge for a test I did not approve or request. When asked why this was done without our permission her response was "you should've been in there with your child" like they asked my 14 year old for permission. I wasn't in there because we got the door slammed in our faces nor were we asked to be in the tiny exam room. It gets better...I asked for a copy of my intake form and she said she said I was not allowed access to the form I filled out an hour before because it was a HIPAA violation. Providing me with my own medical records is a HIPAA violation in some medical offices now apparently. She had no idea what she was doing and definitely no people skills. Will not go there again. Luckily Costco management handled it like pros so while I do love the store and will continue to visit it, the optical leaves much to be desired and we will never go back. I will definitely be looking into filing a HIPAA complaint. I am stating publicly that I did not fill out any authorization to additional charges in case that intake form gets altered. If it does, it is fraud and I will seek legal advice.

As always, quality service at the Costco frame & lens counter! Huge shout out to Maria who was friendly & knowledgeable, she knew exactly how to fix my glasses and I was in & out in a flash! Thank you Maria!

All the complaints I heard were about the Optometrist. I came with prescription in hand and only used the Optical Department which is completely separate from the Doctor.