Costco Vision Center
1130 Broadway,
Chula Vista, CA

Spoke to David he said he is the manager at the Optical maybe it's time for Costco to re-evaluate what goes on in there store! They had placed a replacement order and then they canceled my order. My previous contacts came defective, 2 pairs and Because my prescription had just expired they said they can't order it anymore so this whole time I was waiting for nothing and not even a phone call to let me know! what about my 2 pairs that came defective??? they aren't cheap! As a customer all we can do is let you guys know AND I BROUGHT THE CONTACTS IN TO SHOW YOU GUYS!

The gentleman that worked the evening Shift on 9/13/23 (Arnold, Oscar, Edgar come to mind… can’t remember his name) was so helpful and friendly. He repaired my glasses. They haven’t fit well in over a year. I’m so grateful!

LISA WAS THE BEST. SHE DID THE EXTRAMILE, TO GIVE OUTSTANDING CUSTOMER SERVICE. SHE WAS ABLE TO FIX MY GLASSES, THAT WERE IN HORRIBLE CONDITIONS. SHE WAS AVAILABLE TO TURN THEM INTO A NEW PAIR OF GLASSES. I REALLY APPRECIATE IT THE HELP AND SERVICE.