Costco Vision Center
1250 Old Country Rd,
Westbury, NY

This review is for Costco’s Vision Center which is separate from the office for eye exams (called Westbury Optometry. They were great. I met with Dr. Eddie Li for my exam. Super knowledgeable and patient with my questions. They have a few optometrists there, but on the day that I went, Dr. Li was in. Made the appt by phone the day prior and was seen right on time the next day.) The little office is located right next to Costco’s vision center. They’re the ones with the lower reviews bc of the insane wait (horrible system). The whole interaction ended in 10 minutes but I waited an hour to be helped at the check out counter. I already knew what I needed, but had to wait for the associates to finish helping customers try on glasses. They should really have one person for either pick ups or contacts.

I’ve been there a couple times over the last couple of years and I’ve always found the staff to be helpful and friendly. They are personable and professional, and I have no complaints whatsoever.

Awful. Waited over an hour just to purchase glasses. On the other hand, the eye doctors at costco are wonderful.