Had an exam today and Dr Perez is great. Exam is done quick but in detail. Kathy was nice and helpful especially trying to find our insurance plan. The person doing the pretest was not so pleasant. She did not explain the pretest process nor mentioned when testing began or ended especially with the visual field. She seemed bothered when I asked if it had started. Her not explaining this results in "wrong results" as some clicks were for sure missed. I usually have trouble with NCT due to the air puff and usually blink. I KNOW I blinked bc of the mentioned and somehow she had results? makes me think she makes up numbers.

Both Costco optical and the independent eye clinic were very disappointing. When it came to the eye exam it was very difficult to get the type of glasses I wanted and the towards the end of the appointment I asked if I could get a final look at what my prescription was going to be and the receptionist said no because they were about to close. It’s understandable that they were about to close but the doctor had made changes to to the prescription so I just want to see if it was going to be able to see. Due to this, the new prescription came out wrong and I had to go back again to get it fixed which could have been avoided and saved the doctor, the optical area and myself time. The Costco optical area was worse. After having to get it fixed, the lady (Martha) made a very rude and unwarranted comment about my prescription in English because she thought I couldn’t understood. The Costco optical manager(Steve) just laughed off the comment which I found very disrespectful. I was never disrespectful even after the rude comment made and was overall disappointed with the type of people they have working there. In the end, the prescription still came out wrong and will have to go to another clinic. Although I know Costco won’t read this, I write so that others do not go and so they can avoid this horrible experience.

Awful. Scheduling is awful. She’s busy I get it, then hire someone else to help, or extend hours? I’ve waited an hour for a scheduled appointment. Honestly I 100% regret not going to Lens Crafters. UPDATE*** I returned twice since about 3 years. Personally they have improved a lot. The new optometrists are great, communication is great with them. Receptionists are great as well. I will definitely be returning for my contacts. I will advise if you have not experienced the same service, I would recommend Lens Crafters, however you probably will not be saving as much as you do when going to Costco. Obviously. Give Costco another try, third times the charm.