paroo kadia

Worst experience with this location. Got prescription glasses, when received in less than a week it broke, it was loose fitting, it fell on carpet so glasses were saved. Even the glass on had blurry vision. Took back to Costco, saw representative Sam he fixed the loose fitting and as I was traveling he cleaned up and gave my glasses back and told me, he has put a note on my account. On my return home, I went back they sent it to fix to the workshop as both issues were still there, it got loose again and blurry vision. I got back my glasses after few days. Blurry vision issue was there and Less than a month same issue it got loose again and broke. Took back to Costco Naperville, they did temporary fix. Each time I went, I was informed they have made a note on my case and Told me to contact manager Monique. I had medical emergency so could not get back to Monique. Once I was in capacity to move with walker went back to see Monique at Naperville Costco Optical. I explained her issue and told her all issues are on my account. Guess what, she told me there are no notes on the account, seriously all the representative helped me they did not do nothing just cleaned up my glasses and fix the fitting and handed back? How come when it went to workshop for repair was not in their system??????? My insurance paid them and I paid approx. $60 out of pocket, I’m a senior citizen and this is a big amount going out of pocket. Once again my glasses are in workshop and have to wait for Costco Optical to get my glasses this is almost end of October it took 10 months to resolve my issue and not sure I will get my glasses fix this time?????? Will never go to this location. They should return my copay.

Jeannie Bermudez

Went for the first time and everything was great. The receptionist was very friendly and helpful. The doctor was very thorough and quick. The two young ladies working in the glasses department were very helpful and kept bringing me glasses until I found a pair I liked. I got my prescription glasses and sunglasses for the amount I would usually pay for just a new pair of glasses. Waiting on my trial contacts, hopefully everything goes as smoothly there also.

Emily Quesada

This Costco optical is truly the worst! Closes early with no warning, rarely pick up their phones and rush customers through their appointments. Do not recommend.