Costco Vision Center
16385 W Waddell Rd,
Surprise, AZ

I had a wonderful experience at this office! My son and I went in for eye exams for glasses and contacts. The office staff was friendly and helpful. Dr. Stroud was professional and went above and beyond to make sure we got what we needed. I highly recommend this office and will certainly continue to use them for all my vision needs.

I want to preface that I have insurance and my regular doctor isn't covered until April. But I needed sooner, so I came here. The exams were easy but whatever doctor I saw was full of crap. I went in because my vision has gotten more blurry over the last few months and I've been getting headaches. He insisted that my current prescription is too strong and that's why I'm getting headaches. I really wanted to "trust the process" and I've been with my new glasses (which is a weaker prescription) for 2 days and it's awful. My vision is worse and things I should be able to see clearly, I can't. He also insisted I have 20/20 vision, which is great! Except I used to have 20/15 vision, so of course it bothers me and I want to get back to what MY normal is. I'll go to Costco for glasses every time, but never again will I see a Costco optometrist.

"Costco Optical prides itself on having some of the most knowledgeable employees in the industry. Our staff consists of trained opticians that are well regarded in the optical industry" Not even close to being true... I just went in there Acquiring if they would take my government eye insurance from the Department of Defense I ask the employee if they take my insurance and The lady was super rude said that's not eye insurance it's medica and kept Arguing instead of taking a second to actually help and look it up to see that it is in fact a eye insurance that I have used at every other eye center with no problem Sad the way your employees treat members... as Much as we pay you should get people that actually know what they are doing. I will be canceling my membership and going to sams club after this

The people here are very nice. The only issue I have is the structure in which they conduct the order of service. Maybe to help keep wait times down, designate a specific person to help people who are just picking up orders, rather than making them wait an hour for other customers who have to sit with technicians to place orders. Having a ‘Pick up Order’ line could help streamline the process…

I just ordered new glasses and Linda went out of her way to make sure that I was pleased with my choice. They get busy at times do be patient and not grouchy.

Called to verify they carry magnetic clip glasses/sunglasses sets BEFORE setting the eye exam appointment. After the appointment, we were directed to Opticians. They have not carried these products for over 8 years.

The customer service and level of unprofessionalism at this optical center is absolutely appalling. First, the dispensing technician ordered me with the incorrect contacts and then tried to blame me for the incorrect order! Last time I checked they are in charge of reading my prescription and ordering the correct contacts. And then I was met was nasty attitudes and entitlement. This is the second year in a row I’ve received horrible treatment from this team.

I had been here two times and I have had problems because of the bad attitude of LINDA and another woman that works there and if it was not for two awesome costumer service guys in that department i would not return to clarify it was not the independent optical office they had very good customer service

Jaren helped us today with 4 glasses that needed adjusting. What a helpful associate. He has helped us in the past so his great customer service was not a surprise. Go see Jaren.

The optometrist and office staff were great. The people where you go to pick up your glasses were unprofessional. I could hear how they spoke to other customers while I waited to pick up my glasses. When it was my turn, the girl was in a rush and not very personable. After trying on the glasses, I could tell the frames needed adjusting. She told me the glasses were fine, it was my face that was crooked. I took them home and adjusted them myself. I will never go back.

I am beyond grateful to Dr. Badria for her patience and expertise in transforming my vision from blurriness and dry eyes from progressive contacts to a life-changing experience of perfect eyesight with mono contacts. Her compassionate care and dedication to finding the right solution made all the difference. She has truly changed my life for the better and thanks to her I have crystal clear vision now without any issues and I can't thank Dr. Bradia enough.

Racism, Classism, or just plain rudeness? I’ve been to this Costco location a few times; the greeter at the front opening is always lovely and friendly with greetings. However, I can’t say that for the optical department. I attempted to get lenses in a pair of frames a couple of weeks ago and today. A couple of weeks ago, I went to the optical department, took a number, and waited; I wasn’t greeted; they asked what they could do for me. When I mentioned I wanted a lens in my frames, the person looked at me, looked at the frames, and said they could not insert lenses into the frames because they were afraid of damaging the Bluetooth frames. The young lady said I could try another optical place, but their (Costco) vendor can not do work on this type of frame, but if I had another pair of frames, they could accept them and input lenses. Well, today, I brought in with me a pair of regular frames; Lena and Linda were somewhat rude and dismissive of me when speaking to me about my frames. First of all, I waited for roughly ten minutes while Linda answered the phones as I leaned on the counter. As if every call that came through was more important than me. Lena eventually came to the counter and asked, what do I need? I paused for a minute before speaking. I really wanted to say something rude, but I was nice and polite. I said I would like to get a pair of lenses for my frames. Lena was already shaking her head no before she opened the frame box, and then she took the frames to Linda, and Linda stated, no, they cannot work on them. I provided a regular pair of frames, and I was told they could not do these frames either. This time, the excuse was their optical lab could not work on cold mount frames. Whatever that means. I mentioned to Lena and Linda that other optical stores sell this frame, and I was assured a couple of weeks ago I could return with another type of frame, yet this frame is an issue as well. So, my question is, what really is the issue? Recapping from the first time after Costco, I took the frames to Sam’s Club; it was not a problem; the representative stated they could input the lens. However, I wanted to try a few other places to see what they said. Target and Walmart stated the same: they could do it, no problem. So, now with the regular pair of frames, Costco Optical has a problem with my regular frames and Bluetooth frames. But none of the other optical departments have a problem. Sounds a little strange to me, because they all outsource to an optical lab. Both frames are frames that I purchased on Amazon for less money, but they sell the frames at Target and Walmart as well. they are the same frames I’ve seen at Target and Walmart, but for more money. Anyway, I have written a few reviews; I don’t think I have ever called someone racist or insinuated a person is racist because I feel that is very hard to define on a person in such a small timeframe. Therefore, I can’t say these encounters mount to racist behaviors. However, there’s a pattern here, and I’m not sure if it’s racism or classism (because I dressed very casually) or is it just flat-out plain rudeness. I would like to think that both encounters with various people were just rude people demonstrating poor customer service….. If this is the case, Costco, please get your business in order. As I went to other optical places, I was greeted and treated very nicely, and they thanked me for coming in; I can’t say that for Costco Optical. I eventually took the frames to Walmart on Lake Pleasant Parkway.

Dr.Badria is just wonderful! She made my mom feel super comfortable. She was so kind and patient. Wish I could say the same about the girl who checked us in, seems like we caught her on a bad day :/ Dr was awesome tho & the other girl who took us for measurements/tests before seeing the Dr was sweet & outgoing.

Friendly staff! Purchased contacts and glasses- both at a great price. Nice selection of glasses.

The doctor and staff were very patient, and helped fit my teen for contacts.

Very good and friendly. I would highly recommend.

They have a wide selection of glasses. The staff are very friendly.