Costco Vision Center
16700 N Marketplace Blvd,
Nampa, ID

Went in for exam as they are listed as in network with my insurance. You call to make an appointment and recorded message tells you they accept most vision plans...beware people, this dr. Only bills United Healthcare which means they are not in network with any other plan, if they are in network they are contracted to bill your insurance, not you!

I made back to back appointments for me and 3 kids. I live 2 1/2 hours away, and they called me nine minutes before my appointment to tell me all four were canceled. When I became agitated and explained them I had driven in that far, they explained to me that was just my problem. I went in to the office and they gave me appointments for two of us an hour later, each an hour apart. They went on to explain to me that I should feel bad for their optometrist who had a last-minute emergency. I asked them why it wasn’t possible for people who lived closer to get their appointments canceled instead of canceling mine. It was the worst experience ever. On top of it, they do not take insurance. You pay them and then contact your insurance and get the money personally. They felt that I should’ve been more empathetic towards their doctor, however I found their lack of empathy towards me made it difficult.

I truly believe our Optical Center could be better with more customer service training. It's adequate at best and that's not ok. Make sure the glasses fit your customers and make it more personable instead of 'get em in and get em out'. Make sure your customers get what they want. I supposed I wasn't so impressed with the service. The girls seemed exceptionally uninterested in being helpful.