Ernesto, Ernie Biera
11 months ago
They did not answer the phone I called 3x to check on my order items. Finally I called the store manager and got them to answer the phone.
Then i tried to explain how the order was confusing me and they would mot refer to the item numbers.
The ophthalmologist did not explain the eye exam thoroughly. When I made comments about my eyes he remained awkwardly silent. Also, when I made the appointment the secretary informed me that it would cost $109 for both eye exam and contact lenses exam. However, he charged an extra $20 to dilate my pupils which he actually never did. He proceeded with the eye exam without dilating the pupils and I still had to pay the extra $20.
I do not recommend this ophthalmologist to anyone.
Please note: I am only talking about the independent optometrist... The optical/glasses department are excellent. Very, very poor service. The doctor and the assistant. I was very specific with what I wanted from day 1. It ended up in a disaster. I will definitely be NOT going back there. Try it and you will understand what I'm talking about