Costco Vision Center
21800 Victory Blvd,
Woodland Hills, CA

Terrible. I think the worst Costco Vision Center. It should have been a red flag when I was placing an order, and they had a customer who kept having issues more than once, and the personnel was dismissive and rude. Mind you the customer was even a Costco employee. I bought my frames here, brand name and everything and within just under 8 months and it broke. I've had a Warby Parker frames for 5+ years that went thru the ringer and never broke. I went to have them either fix it, refund me or give me a replacement since that was always the Costco policy but the guy working the counter said that the frames are not under warranty and since it's a personalized medical device, they won't replace or refund either. It will also cost me $65 to get the same frames. And they did a bad job adjusting my frames when I first got it. I've been wearing eye glasses for more than half my life, and been to different vision centers, they're the worst. I will never use Costco vision ever again. I'll stick to my Warby Parker.

The people in the optometrist office are fine. The facilities for doing the exam are unacceptable. There is so much glare from the florescent lights and glass that you can see anything accurately. The area where you buy frames offers zero service. You might as well buy on line.

First off, the receptionist was very pleasant, as was the technician who did my initial screening. However, Dr. Chen's bias was clearly showing once I stepped into the room with him. The first thing he told me was that I had declined long distance prescription lenses the last time I was there even when I could clearly see on the screen that not only hadn't I done so, but it wasn't even recommended. Only after a few minutes with him did I realize why he had set that up. After the eye exam that he didn't seem to like my responses to he apparently believed that I was lying to him about what I felt looked better "number 1 or number 2" he finally said, "I'll take your word for it." The holy grail of passive aggressive phrasings with the subtext of "I don't believe you." Then, he proceeded to hard sell me on the idea of progressive lenses only to move past that right onto contact lenses when all I really needed was to know what reading glasses level I was at. He wore his frustration on his sleeve when I didn't think I needed contacts. I have no complaint about seeing far away. I am clearly far-sighted and yet he tried in several different ways to get me to try contacts. He finally sighed with an "Oh well" and curtly wrote my eye prescription.