Costco Vision Center
2855 Jordan Ct,
Alpharetta, GA

In Sept 2020, we have a family appointment carefully scheduled with Dr. Hsu and Brookhaven Eye Care inside Costco Alpharetta. While we were only successful in getting one member examined, Dr. Hsu and her assistant were extremely supportive and patient with us as we wrestled with incorrect information from our insurance carrier. Based upon our experience with the one exam, Covid-19 safety precautions, and how well they worked with us, we would definitely recommend her.

I now understand why the optical department has a 3.7 rating. I see that it probably over inflated. After my first visit I should have gotten a clue. The office staff seemed completely indifferent about me as a customer. Then after my exam I could see where the attitude of indifference comes from. After a recent exam, payment in full, and an issue with the prescription I received, I returned to try and work it out. I was met with the same lack of care. The optometrist Dr Sadelmans only solution was to loud talk me and the only solution she could muster was to continually repeat, “I don’t understand how that could be!” I didn’t make up the issue!!! Well, I don’t understand either; that’s why I was there I the first place. The practice refused to take responsibility or even offer the possibility that a mistake or even a mild oversight could have been made. Costco management she is Costco in the customers eyes. PLEASE GET THIS UNDER CONTROL!! Thanks from a loyal Costco customer.

They have incredible glasses here, but they have absolutely no value for anybody's time. I have waited for an hour twice before I gave up to return another day to just pick up my glasses. Also, if you are shopping around when they call your number, you go to the back of the line again and wait another hour. They really need to hire some people from a Chinese restaurant to man the register, someone who has a sense of urgency. By just having two lines for those getting new prescriptions vs those picking up, they can significantly make this less horrible for their customers.