Costco Vision Center
3050 Ashley Town Center Dr,
Charleston, SC

Kenna and Aaron were so so nice and helpful. The prices are amazing. I do not have my glasses yet, but the customer service was top notch, 5 stars!

Went in to simply ask an associate in the optical department if they had contacts in stock as I usually purchase them through Costco online and they have not been available. I said to him, “hello, I have a question…. “. He interrupted me and pointed away and said, “Have you checked in? You need to get a number”. There was nobody waiting!! I only had a question. I need a flippin number to ask a question when there is nobody else here?? I was so irritated by his lack of customer service and plain rudeness, I just left!

My husband and I visited the optical center on Valentine’s Day to pick out new glasses — I know, super romantic, right? 😄 But what truly made the visit special was Ginny in the optical department. She was absolutely amazing! Ginny was incredibly friendly, patient, and knowledgeable as she helped us choose our frames. She took the time to clearly explain our insurance coverage and made thoughtful recommendations to ensure we found frames that fit well and looked great. We never felt rushed, and her positive attitude made the whole experience enjoyable. This is our first year as Costco members, and Ginny’s outstanding customer service completely exceeded our expectations. Employees like her are a huge reason we’ll keep coming back. Thank you for having such a wonderful team member — I truly hope Ginny gets the recognition she deserves!

Good experience Re: the vision doctor area. Melody at the check-in area is great, super helpful and patient. Dr. McKinney seemed to know his stuff - I did not need dilated or internal picture of eye as I see an Ophthalmologist for these types of testing. If a person just needs a general check up for corrective vision prescription and seeing an optician is your solution, then I strongly recommend this option. This was the fastest eye exam I've ever had in my 65 years of wearing glasses and having eye exams. Re: the Eyewear area - as the doctor and the eyewear areas are separate entities. Konrad was a great help, this being my first time to use Costco vision cener; he explained every facet of how the billing process goes and all the details of what is and is not included with my eyeglasses purchase. There is a really vast assortment of inexpensive, name branded frames from which to choose. Being a Costco member has this as a great inexpensive alternative to other chain Eyewear companies. Would definitely recommend.

I had to call them to ask if my glasses came in.

I took my new prescription to COSTCO. I purchased the frame from COSTCO prior to getting the new prescription. The gentleman serving me was minimally polite. After picking up my glasses I could not see clearly. So, back to COSTCO Optical I traveled. Since I already owned glasses from the new prescription, I pointed that out to the optician. After the optician checked and measured the COSTCO lenses then examined and measured the lenses in the glasses I was wearing, she determined that measurements were off so she sent the glasses to be made with the measurements she took. When I picked up the glasses my vision appeared fine. When I arrived home and looked at my computer screen, the print was blurred. I am disappointed and regret using COSTCO optical. The glasses will be taken to the optical shop again but this time I will request a refund.

Dr. Karissa Davis was AMAZING! She took the time to explain why my eyes are the way they are to me and was extremely kind and energetic, especially considering my appointment was towards the end of the day. My mom came to the appointment with me and had some questions about her eyes as well, and Dr. Davis answered them all in detail in such a positive manner. I’ve been to many eye exams in my life and I have never met a more caring eye doctor. Thank you Dr. Davis, you rock!

Nice Costco. Parking can be tough but inside it's Not too crowded at this Location.

This review is spefically for the Optical Dept. Wished I had read the other reviews before wasting my time here at this location. I spent 45 min picking out frames. I told one of the salespersons I was there to purchase glasses. I Asked where to put my selection of frames to try and was told to leave them on the ledge and let them k ow when ready. When I did, they couldnt find my frames. Another sales rep put them back on the display. Only took him a few min to find most but I spent a few finding the others. I stead of assisting he moved to someone else and I had to wait another 10-15min. I left. I will never shop there again. The service was sub par at best. Even the manager was present, observing and apologized for them putting my frames back but DID NOT offer to assist me when I contined to wait.

Took my contacts out in the office pre-exam. Doc changed my script (after I gave him my old one from previous doctor and said it’s perfect and I didn’t want to change it). Doc told me that he’s been doing this for 25+(?) years and most other doctors can’t get prescriptions as correct as he can. Never gave me sample to put on so he could check the fitting and my sight was correct. Was sent to pay immediately (still nearly blind still btw). Had to ask for my old contacts back so I could *drive home*, receptionist got them out of the trash can (in storage case). After receiving new contacts with new prescription, I can’t see within 18” of my eyes anymore, contacts slide around constantly so I’m always rolling and adjusting them. Won’t be using this Costco service ever again.

We had an extremely unprofessional experience with Dr. Sousa. The appointment was cancelled one hour before the 11 a.m. appointment. They called the house. We were already on our way. I brought my 90 year old husband (thru the rain) into the warehouse, only to find out the doctor was sick. Things happen, but there should be some kind of system in place to notify people on a timely basis.

I had a very strange experience, and I left not knowing whether I was near sited, or far sited, nor did I receive confirmation that I had astigmatism. I never confirmed that I could see 100% at any point in the exam before I was handed a prescription ( so I'm still not sure how an eye exam is supposed to go). As someone mentioned, I will echo: "the gentleman serving me was minimally polite. After picking up my glasses I could not see clearly." Also, I was not offered any help figuring out a PD (which you need to buy glasses), even though the exam scheduled was specifically an 'eyeglass' exam and not a contacts exam. In the end, my glasses prescription is OK but not great and I paid more than other places for the exam. The frames at Costco were not appealing, and as a female with a slightly-wider-than-average face I only had 'male' frames to choose from so I had to take my prescription elsewhere, knowing nothing about what I needed, aside from a piece of paper in my hand. Giving this place 2 stars because scheduling was easy, and prescription does the job (though it is not great).

I had a very strange experience, and I left not knowing whether I was near sited, or far sited, nor did I receive confirmation that I had astigmatism. I never confirmed that I could see 100% at any point in the exam before I was handed a prescription ( so I'm still not sure how an eye exam is supposed to go). As someone mentioned, I will echo: "the gentleman serving me was minimally polite. After picking up my glasses I could not see clearly." Also, I was not offered any help figuring out a PD (which you need to buy glasses), even though the exam scheduled was specifically an 'eyeglass' exam and not a contacts exam. In the end, my glasses prescription is OK but not great and I paid more than other places for the exam. The frames at Costco were not appealing, and as a female with a slightly-wider-than-average face I only had 'male' frames to choose from so I had to take my prescription elsewhere, knowing nothing about what I needed, aside from a piece of paper in my hand. Giving this place 2 stars because scheduling was easy, and prescription does the job (though it is not great).

I took my new prescription to COSTCO. I purchased the frame from COSTCO prior to getting the new prescription. The gentleman serving me was minimally polite. After picking up my glasses I could not see clearly. So, back to COSTCO Optical I traveled. Since I already owned glasses from the new prescription, I pointed that out to the optician. After the optician checked and measured the COSTCO lenses then examined and measured the lenses in the glasses I was wearing, she determined that measurements were off so she sent the glasses to be made with the measurements she took. When I picked up the glasses my vision appeared fine. When I arrived home and looked at my computer screen, the print was blurred. I am disappointed and regret using COSTCO optical. The glasses will be taken to the optical shop again but this time I will request a refund.

This is a great vision center! I have been a customer for more than 10 years. I have never been disappointed with the professional and courteous service I have received. Scott is an excellent professional! I have tried other Costco eye centers in other cities- they can't compare with the Ashley Town Center Costco. Bravo!

Will never pick up. Always closed or someone on lunch or break. Terrible communication. Wasted days trying to schedule an eye appointmentTook my business elsewhere. Sam's club responded in 3 mins. Will never try them again.

eye exam is more expensive than Walmart. lens are less than Walmart. frame is better.