Dr Lin is so rude she should consider a career change to work at the DMV, but even that's an insult to the DMV. I had an appointment which I added to my calendar as 11:30 and never received a confirmation via text or email. The appointment was at 11:20 and I arrived at what I thought was the appointment time. The doctor had taken a walk in in my place and I was told to wait to see if I could get in. I waited 30 minutes watching other appointments come and go. Dr Lin didn't have the basic courtesy to even acknowledge my presence and eventually the assistant said that I would not be able to get in that day. Then I get another appointment and this second time I do get a notification email and was there on time but had to wait 25 mins for my appointment. Pathetic

I was charged for something I did not request and was not informed prior which I find it unprofessional. I wish Dr. Tonnu would inform patients prior to charging for an unsolicited service. When I asked she said “you needed it” and shut door to see other patients. I wish she would practice a more honest practice and allow patients to make those decisions prior to getting a bill with an extra cost.

I am more than pleased with Dana Point Optometrist. I am particularly appreciative for Christian. He is welcoming, helpful, and patient. I recently purchased Oliver Peoples Clear Frames. He assured the “color” and the frame size was appropriate for my face. The order was processed quickly and completed in less than a week. I am grateful for the experience at Dana Point Optometrist and the services offered and the kindness of Christian. Thank you!