I hope Dr. Chin/Chen sees this review. I’ve been coming to this optometry well over 14 years now and today is the decision that I made to stop going. I honestly like the service that Dr. Chin provides personally, but unfortunately due to his support staff who is horrid and rude, he’s lost a loyal patient. I did my part to call and make sure that they knew I was going to be a few minutes late, but every word that came out of my mouth was cut off very rudely by his assistant. She’s done this before and the first time I shrugged it off as her having a bad day but today was the last straw for me. I’ve also had it with the crowding and walk ins and how you’re treated like someone on welfare….I’m on my way to a reputable Inglewood optometrist who’s team has in the past treated me with kindness and professionalism, and takes VSP.. They’re more pricey (but not by much) but I’d rather pay more for excellent customer service - Good luck on scheduling here.

The girls that work there are rude and unprofessional. I went to get glasses for my son and so many things went wrong. The eye exam went well but once I had the prescription to get glasses for him it went down hill. They could not locate my son under VSP. They brushed it off like “oh I can’t help you” the lady from VSP told them how my son’s name was spelled in the system they still were not comprehending. I told her to turn the monitor around and tried to look how she had my sons Information up she told me I can’t look even though people walk behind the monitor all day every day 😂 there is no coverage and it’s just open so anyone can browse. Now I hate that I have to go back and get his glasses because I will never go back to that location for glasses.I told them how come the optometrist was able to locate him but you can’t? The girl said we’re separate, Well I know that but the information is the same.Very Ghetto no comprehension skills or common sense👎🏽👎🏽

Went in today looking to buy eye glasses 💯 1:00pm because mine are broken . And the girls working there so lazy and rude. So I brought my sister to help me choose and after looking at a pair inside the glass shelf I told employees I need second opinion . So got my sis and ask to see them again . Employee was so rude to say he did not like them ! He said they was small . I'm like okay but obviously I need a second opinion no need for your remarks. And they don't even clean the glasses after I tried them on she put back on display without cleaning them !