Costco Vision Center
5401 Katella Ave,
Cypress, CA

Unfortunately, our recent experience at the optometrist center has left me questioning the level of care and attention that the facility provides to its patients. Staff who booked our appointment was visibly annoyed and unfriendly throughout the booking process. Upon arriving at the designated time,we were surprised to find that the staff had not yet arrived. Waiting patiently, we expected a reasonable delay or some explanation for the inconvenience caused. Unfortunately,the staff arrived late without any acknowledgment or apology for their tardiness. This lack of punctuality reflects poorly on the professionalism and reliability of your establishment.

Go to any other Costco for glasses I have had two prescriptions there. Should have learned my lesson the first time. Optometrist is fine but the people at the glasses for horrible no patience and very rude. The girl asked me today what did I make an appointment I'll try and make time for you no promises. The first time they did not address my glasses properly when I requested readjustments they just said there's nothing they can do. Made me ask for a refund then destroyed the glasses.

Service is pretty bad every time I go here. Frequently making mistakes