Costco Vision Center
8810 Tampa Ave,
Northridge, CA

Purchased pair of glasses one month ago came to pick up the order, but the lenses were defected , they said they'll send it back to lab to fix it , after another week came to pick up and waited in line for an hour the lenses were defected again! The Manager Richard was very rude with worse attitude said the lenses are look OK to him, he didn't even try to solve the issue. the worse customer service and worse quality , I will never waist my time and money again and I won't recommend this place if you need your vision

Very unprofessional. Very rude customer behavior. They shipped my order without even any consent and I had to come in person to take care of it. Please I advise to everyone is not to depend on the staff and please confirm with them about your order. I had to come after a month so they can figure my order out. The staff member to cover herself, she lied right in front to the other coworker. Come on man atleast hide before you lie. Will never come to this optical department.

I've bought many glasses over the years from Costco Optical in Northridge so I've worked with almost everyone at this location. Every member of this team is extremely helpful, courteous, patient and knowledgeable. There's usually a wait but it's never too long. When it's my turn to talk to someone, I never feel rushed. This level of customer service is what brings me back to the optical department in Northridge, not just the low prices.