Council Opticians of West Seneca
3768 Seneca St,
West Seneca, NY

Incredible staff. We had a hard time finding somewhere that would accept our son's insurance, and were thankful for the kind receptionist at this site. She called ahead to our insurance for approval and was extremely kind. Highly recommend.

Whomever the lady is who was working today (Saturday) was extremely disappointing. I went in to pick up my husband’s contacts (he had ordered them ahead of time and they were ready to be picked up.) The woman working was not at all friendly, actually bordering on rude, and come to find out, she only gave me contacts for ONE of his eyes! He needs both, obviously, and this has caused a huge problem because he needs them for tomorrow morning (Sunday, when you’re closed.) It has been a horrible experience from start to finish today. I do not wear glasses so I’m not familiar with the practices and procedures at an optician’s office, nor did I think to look to make sure I had contacts for both eyes…one would think this is kind of a given. This woman works at Council Opticians - how does she not know to give contacts for both eyes?!?! Very dissatisfied with the entire experience today.

Dr. Jacquelyn Hinds was very friendly and knowledgeable. Definitely recommend!