Dr. Chow and the office staff are professional, friendly, and attentive. There was an issue that involved a recent information system upgrade. If the provider unilaterally changes an appointment time, the provider should take every measure to ensure that the client agrees and is aware of the change. I received an incomplete (line dropped) phone call in which I didn't receive information about a time change. I did receive an email that asked for attendance confirmation, and I (incorrectly) assumed that the time had not changed. My mistake on the email, but in a busy world where attendance confirmations are standard procedures I expect more than standard procedures for a time change.

Very glad to have met Dr. Hwang; she was detailed and thorough in her explanations which was really helpful. Annie was great as always; her expertise in frames & lenses was really appreciated. I did not like the questionnaire on the tablet; it asked for too much irrelevant details for an optometrist's office. Thank you in any case.

Great experience! Dr. Was friendly and thorough with the exam. The office staff was wonderful as well. They offer great prices on contacts as well. I would recommend them to anyone looking for a great optometrist and vision center.