David Flug MD Ophthalmology & Ophthalmic Surgery
106 15 Queens Blvd,
Forest Hills, NY

Since Dr Flug left this office is ridiculous inefficient. I was on hold for over 40 minutes to get a prescription for my son to get glasses. To get prescription this is ridiculous, I do think I want to continue with service here, very disappointed. Still on the phone not sure if this call will be successful. You lost more patients from my family. Call back three times still no help, was transferred to the manager which of course I got a voice-mail. Let's see if I will get a return phone call. They so called help NYPD patients. Do not believe them.

Had an issue and the staff was rude and then I reached out to Dr Flug and he never responded. Then I reached out to an executive there, no response. The customer care is horrible and I will never go back to an office where customer service is a zero. They are too big to be concerned about their patients and will now go to go a small practice that is more patient oriented.

Dr Flug and his staff are extremely attentive and knowledgeable. They take time to explain everything and I highly recommend the doctor and commend his staff for the excellent job they do.