Deltavision Optical Center, Dr Mary H Espy Od Pc
G3541 Miller Rd,
Flint, MI

The Dr. is great, the staff is great. What's not great is not being transparent about the actual return time on glasses. I was told 3 weeks and I'm going on week 7. 🙃 so yes, I'm not happy about it as I was hoping to have clear vision weeks ago.... this also isn't the first review stating this. Please quote your clients a longer wait time instead of getting hopes up. 🙂

Dr Espy and her staff are awesome! Very knowledgeable and great customer service. Dr Espy was able to diagnose the cause of my problem and provide a treatment needed.

Worst customer service I have ever delt with in my life. Michelle (lady they sent my call to) was rude and not there to help in anyway. Was billed after I paid in full what I owed at time of appointment. When I called to inquire about the situation the lady was extremely rude and threatened to send me to collections when I was trying to understand why no one informed be about this charge when I called and asked how much exam would be without insurance and again when I went in for appointment I told them I didn’t have insurance. I received my exam and paid for exam and now I am receiving a bill for more than the original amount I was charged. Why would no one there tell me there would be additional charges when I asked two different times how much their services would be because I don’t have insurance and wanted to be sure I could afford it at the time. Michelle that handled my call needs training in customer service cause I’ve never been treated so poorly by a company let alone when they failed to communicate the full cost of their service. Instead they just bill you outrageously and threatened to send you to collections when you inquire. I feel totally taken advantage of, apparently they are in the business of overcharging people without their knowledge