Winter Signer

The Dr. is great, the staff is great. What's not great is not being transparent about the actual return time on glasses. I was told 3 weeks and I'm going on week 7. 🙃 so yes, I'm not happy about it as I was hoping to have clear vision weeks ago.... this also isn't the first review stating this. Please quote your clients a longer wait time instead of getting hopes up. 🙂

Michelle Reid

Worst customer service I have ever delt with in my life. Michelle (lady they sent my call to) was rude and not there to help in anyway. Was billed after I paid in full what I owed at time of appointment. When I called to inquire about the situation the lady was extremely rude and threatened to send me to collections when I was trying to understand why no one informed be about this charge when I called and asked how much exam would be without insurance and again when I went in for appointment I told them I didn’t have insurance. I received my exam and paid for exam and now I am receiving a bill for more than the original amount I was charged. Why would no one there tell me there would be additional charges when I asked two different times how much their services would be because I don’t have insurance and wanted to be sure I could afford it at the time. Michelle that handled my call needs training in customer service cause I’ve never been treated so poorly by a company let alone when they failed to communicate the full cost of their service. Instead they just bill you outrageously and threatened to send you to collections when you inquire. I feel totally taken advantage of, apparently they are in the business of overcharging people without their knowledge

Sam Natchez

Dr Espy and her staff are awesome! Very knowledgeable and great customer service. Dr Espy was able to diagnose the cause of my problem and provide a treatment needed.