I've been waiting for my glasses for 2 weeks and they said they would call and they never did and I already called this link and they don't answer, and I really need my glasses

worst customer service ever. she's rude . other optical they were able to check my insurance but her she told you can go to another company if thats the case. just wow. Her name is mAggie

Their personnel are not friendly. I like the the quality of their lenses but the frames are cheap quality and expensive. Came back to pick up my glasses Maggie was busy at the back room while Jose was attending to a customer but he is engaging " too much conversation" with that customer does not even offer a chair to seat while I'm waiting until after standing awhile I myself ask for a chair then he said "sure". Very unprofessional !! This is beside the point that my glasses were delayed at some point because Jose forgot to measure my new frame, i already left when i realized but I called back immediately he hanged up the phone too long and did not came back to me at all . Management should look to this very incompetent employee.