Doctors of Optometry - Macy's - Metro Center
Located Inside Macys, 1201 G St NW,
Washington, DC

Ohhhh. This trip was a mixed bag. First, I tried to call to make an appointment and I was asked to wait and left on hold for 40 minutes. I had the phone on speaker and was working so I didn't realize it until I finished the task. Found out that I could have did it online, why not just say that? I arrive before my appointment, and no one speaks to me even though I am standing at the counter for almost 10 minutes. Finally someone checks in and I tell them that I have an appointment. The checkin was slow but that was my fault for not having my information prepared. The eye exam was good, no issues. After we are discussing options for my order, there is another customer that keeps calling over the manager ( who was assisting me). Like asking color questions etc, making conversation. She had a salesperson assisting her, why let her interrupt MY experience? She got her way and the manager left me to assist her... the salesperson switched to me but I wasn't feeling it anymore. I was really excited to go here but I don't know if I will return.

I had been to this same location 2 yrs ago and it was an average experience. The people were friendly but it was not an easy, smooth flow from the time we were greeted through the handoff to the optometrist to the glass selection to the fitting and final payment. This time the process was friendly AND smooth and professional! We were not rushed but it was very efficient! Thank you!!! Very well managed:) we will be back!

From the time I arrive, everyone was so helpful. Dr.Matthew was very professional and gave me great feedback. After the exam Elijah was helpful while I pick the perfect frame. Very detail, he told me to choose 4 different frames. Took pictures of me in my frames. I love that extra touch. Thanks for a Awesome visit!